All the Info You Need on the Ban Wave

[mizo]

hmm, i had my only account banned, 5 70´s in total ^^ well i knew it would happend so im not gonna qq

[Verye]

Apparently they weren't just banning for gliding...a lot of people who bought points through win trading got banned too. Mind you, it was only a 3-hour/3-day and item removal, but it seems they also check out the accounts that they temp banned. My buddy bought points and ended up with a permanent ban because of gold buying he did months ago.

Now, I've been banned for botting before...no big loss really, but my buddy had his s3 n' shit and was quite sad. He took a shot in the dark and called up the customer service line and...cried. Yes, he literally broke down in tears and cried and hyperventalted on the phone. They transfered him to a new person who gave him a lecture on gold buying and yet my buddy kept crying and whining. His perma-ban turned into a 3-hour and had all his gold removed. Strangely enough, they didnt delete his pvp gear.

I always thought the account administrators were locked in a basement somewhere, cut off from phones and the outside world, but from what it sounded like on speaker phone, the guy was an account administrator.

So, lawyer dude, how did this work out exactly? I didn't think that regular customer service reps allowed players to talk to the account admins. Hell, I didn't even think that AAs were in the same building as the customer service reps.

This ban wave has nothing to do with the influx of arena win trading bans. They're totally, totally separate.

A. You cannot reach Account Administration by phone. Your friend must've called Billing and the Billing rep was nice enough to explain the situation.

B. Believe it or not, you're right on the money with AA reps being locked in the basement. They are only allowed to send totally pre-set replies, and there aren't many of them. They are in the same building as the GMs and Billing/Tech Support people, though.

C. Of course you can talk to AA. True, only by email, but if there was absolutely no ban appeal process, people would be up in arms.

D. I'm not sure what you mean by "how did this work out". If you're referring to the unbanning method, then it's been around waaaayyy before this post.

[lolister]

I used Pirox Afk bot for 30 minutes ( mode 2 - only AFK , not running in BGs) last night. Am i gonna get banned?

[Badlah]

I sent off an email just now.. thanks for the help-- I wasnt banned for botting I was banned for spamming so well see how it works for that!

thanks again +rep

[Ekori]

So glad I don't bot. XD

[tirano]

lol i had 2 accounts with 1 of them i was gliding xD and now are both banned cause from the same ip :P but the one who wasn't gliing has lost 5 level 70 tier 5

[Ajuma]

Nice job pal,

Love this post, regardless of what I said.. you're post is nice.

[mAdlax]

I slowly think i survived the banwave now. All my 3 accounts are still open, not even timedban. I botted only on one of them for 1 hour last week. Lucky, i think...

[Zylin]

Interesting stuff... really helpful for understanding how they work around it, thanks!

[Dasmo]

Nice post thanx for spending so much time posting this. I'm glad I froze my account 2 Weeks ago or i would have got banned for scaming and botting :/

[distinction]

There's hope for first time bans, as it is officially stated on their website,
that first time offenders will only get a 72 hour suspension:

hxxp://i31.tinypic.com/2nqsn02.jpg

So if I send them an e-mail saying this it would get me unbanned? Just wondering because this is my first offense.

[Cashcharac]

This ban wave has nothing to do with the influx of arena win trading bans. They're totally, totally separate.

A. You cannot reach Account Administration by phone. Your friend must've called Billing and the Billing rep was nice enough to explain the situation.

B. Believe it or not, you're right on the money with AA reps being locked in the basement. They are only allowed to send totally pre-set replies, and there aren't many of them. They are in the same building as the GMs and Billing/Tech Support people, though.

C. Of course you can talk to AA. True, only by email, but if there was absolutely no ban appeal process, people would be up in arms.

D. I'm not sure what you mean by "how did this work out". If you're referring to the unbanning method, then it's been around waaaayyy before this post.

I just wasn't aware that a regular billing rep could unban an account; thought only the AAs could. Although I suppose his email might have just gotten the perma-ban message so they could investigate and then gave him a 3-hour. I know when I reported my account getting hacked they sent the perma-ban email and then unbanned me a few days later w/ items returned. They really need to make a "Your account is locked for your own protection while we investigate" emails instead of scaring the booboo out of a person.

[nappjuck]

I was reading the topic post and I was like... Nerd

[killerdevil]

i tried to use glider but i couldnt, i think i m lucky :P

[Zezh]

lol I am so happy I did not use the glider after all.