CapturePokemon - Browser based Pokemon capturing menu

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  1. #511
    capturepokemon's Avatar Active Member
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    Originally Posted by FullmetalFlame View Post
    Never mind. The soft ban appears to be gone now for some reason.
    As we change your location, you will be locked out from catching for 2 hours after a catch completes. It is no longer possible to remove this limitation.

    CapturePokemon - Browser based Pokemon capturing
  2. #512
    capturepokemon's Avatar Active Member
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    Originally Posted by Chrisltodd123 View Post
    Finally, it's all working perfect again, auto catches, stardust, shiny Pokémon even hard to find blissy, tyranitar, etc are auto catching with no problems! I'm burning through my coins quick, now! Great Job getting things working again CapturePokemon
    We do apologize for the instability these past few weeks - Niantic are making constant changes, and we are having to spend a lot of time ensuring the safety of accounts. We will never release any changes to our site without aggressive testing to ensure that bans, slashes and any other limitation is not triggered.

  3. #513
    Arcellus's Avatar Member
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    Originally Posted by capturepokemon View Post
    We are continuing to work through our back log of emails, which currently stands at just over 200 outstanding tickets. In order to speed up responses, we have today hired a further 2 customer service agents, both of whom will be working full time on addressing tickets as quickly as possible. We are also looking at options to add Live Chat to our site in order to provider faster responses.

    I deeply apologize for the frustration in slower than usual responses. We have seen a significant increase in usage, which caught us off guard and we unfortunately reacted too slowly in bringing on board additional staff.

    The vast majority of customers are able to use our site without issue, and where problems are found we very often provide additional coins as compensation.

    Behind the scenes we have continued to improve the service, and have recognized that auto catches appear to be having problems at the moment. We will be deploying a fix today that should put them back into a good working order. Additionally, we will be launching a candy service today to remove the reliance on auto catches (working the same way as the item collections).

    Thank you for your continued support - We are continuing to work to make our systems hassle free to use.
    Thank you for the explanation. This is what we needed, so reassurance that you will get to all my emails from the past month. I appreciate it.

  4. #514
    capturepokemon's Avatar Active Member
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    A couple of quality of life updates have just been pushed out to the site.

    Catch Mode
    Available on the Pokemon page, you can now select what is most important to you.

    Fastest Catch
    If you do not care about CP or IV, this is the mode for you. Pokemon displayed are the ones closest to you, and can be caught in 3 minutes or less

    High IV
    Ready for the gym? Selecting this option will show you the highest IV of every Pokemon that we have available. At any one time this will show 50 or more IV 90+ Pokemon

    High CP
    Want big numbers? Like IV, we will prioritize the highest CP of each Pokemon that we have found for you.

    All of this is available at no additional fee. Catch as many 100 IV Pokemon as you can handle! Unlike in Fastest Catch mode, the Pokemon move around much less often



    Current item collection
    This is now visible across all pages



    Candy
    We have now fully released our Candy service. Rather than setting up hundreds of auto catches, simply select how much Candy you want and watch as the process live updates. Just like with items, can you cancel at any time if you want to jump in on the action.



  5. #515
    capturepokemon's Avatar Active Member
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    As an update, we are about 10% of the way through our support backlog. We expect to be able to provide same-day replies by Wednesday of this week, until this point there will unfortunately continue to be a delay.

    Rest assured, you will not be ignored and where appropriate compensation will be available (up to 200% coin value).

  6. #516
    Arcellus's Avatar Member
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    Originally Posted by capturepokemon View Post
    As an update, we are about 10% of the way through our support backlog. We expect to be able to provide same-day replies by Wednesday of this week, until this point there will unfortunately continue to be a delay.

    Rest assured, you will not be ignored and where appropriate compensation will be available (up to 200% coin value).
    Thank you very much.

  7. #517
    raven1911's Avatar Member
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    Maybe I'm unsure of how the candy method works but is there a way or future plans to choose a Pokemon, let's Machop, and tell it to catch 25 Machop then let me know when it's done? To eliminate the need to setup up a bunch of separate auto catches.

  8. #518
    paul514's Avatar Member
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    Originally Posted by Arcellus View Post
    Thank you very much.
    Mate its hilarious still got no reply to emails from 3 weeks ago or my PayPal dispute which has been there so long it runs out in 2 two days yet today they think they will have same day response.

    Yea whatever.

  9. #519
    swapto's Avatar Member
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    Hi capturepokemon.net

    Is there a bug for catching unown?
    None of my auto catches are working and i never see it spwan as a manual catch option.

    Many thanks.

  10. #520
    paul514's Avatar Member
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    Still no reply to emails or PayPal even though its 4 days after they said they would be doing same day responses.

    Told you lol

  11. #521
    paul514's Avatar Member
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    PayPal awarded a refund, no response from capturepokemon customer services regardless of promises on here.

  12. #522
    ashaw's Avatar Member
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    I just signed up with Capturepokemon.net and bought some coins today. I'm still not totally clear on how to use the site, as in how long do I stay logged out after I've captured the Pokémon that I want? I think I understand that I have to logout 2 hours before using CapturePokemon tool. If someone who has used the tool successfully or if the administrator of the site could please post instructions so I know exactly what to do step by step. I want to use the tool, but I want to be careful at the same time. Thanks!

  13. #523
    capturepokemon's Avatar Active Member
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    Originally Posted by paul514 View Post
    PayPal awarded a refund, no response from capturepokemon customer services regardless of promises on here.
    We currently have a support ticket queue of 0, if you have an issue please get in contact again and we will look to resolve it.

  14. #524
    capturepokemon's Avatar Active Member
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    Originally Posted by swapto View Post
    Hi capturepokemon.net

    Is there a bug for catching unown?
    None of my auto catches are working and i never see it spwan as a manual catch option.

    Many thanks.
    We find 3-4 unown's a day, so it very much depends on what your account status is (if you've recently caught, or if you're online in the app). Rest assured, it will always catch the Pokemon and if it cannot, it will refund.

  15. #525
    capturepokemon's Avatar Active Member
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    Originally Posted by raven1911 View Post
    Maybe I'm unsure of how the candy method works but is there a way or future plans to choose a Pokemon, let's Machop, and tell it to catch 25 Machop then let me know when it's done? To eliminate the need to setup up a bunch of separate auto catches.
    This can now be done through the Candy system. Just select how many candy you want, and it will email you once complete.

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