[Tip] Phone Conversations you may have with Blizzard

[Latoneyde]

THIS GUIDE WAS WRITTEN WITH MY EXPERIENCE WITH ONLY US BLIZZARD! I HAVE NEVER CALLED EU BLIZZARD!

Well, I notice many people don't know what to expect when you call blizzard, so I'm writing up a neat guide showing the various conversations I have encountered while calling blizzard.

Just a few tips in general:

1. Always be courteous. A please and thank you can be the difference between the blizzard employee being suspicious and an ideal phone conversation with the employee
2. ACT NATURAL! Its obvious, don't call blizzard with a shaky voice, just be natural.

BE = Blizzard Employee
Me = Me



Okay so, I'm going to start off with the ideal conversation








CONVERSATION 1 (Ideal Conversation, they only ask for SQA)



BE: Hello gooday, my name is Matt, how I have your first name and last name please?

Me: Sure! My name is John Smith (Use the name registered to the account you are calling in about)

(Optional, they may or may not ask you this)
BE: Thanks, and may I have the phone number you are calling me from incase we get disconnected?

(Optional, they may or may not ask you this)
BE: Thanks, and may I have your e-mail address? (You don't need to put the email registered to the account, I usually tell them the e-mail address i want them to change it to)

Me: Okay, you may call me at 223 573 2739 (just use any random US number)

BE: Okay thanks, so how may I help you today?

Me: You see, the thing is, I don't have access to the e-mail address registered to my account... I need to get that changed

BE: Sure, may I have the account name of your account?

Me: murlocs2free (just tell them the account name you are calling about)

BE: Okay, I'm pulling up your account right now... This may take a few moments

About 10 seconds later

BE: Okay for verification purposes, when you registered your account you entered a secret question and a secret question answer. Your secret question is "What High School did you attend?". May you answer that for me, please?

Me: Umm... Was it Belton High school?

BE: That it is, may I have the e-mail address you want to change it to?

Me: [email protected]

BE: Okay thanks, is there anything else I may help you with?

Me: Nope, thats it.

BE: Okay, have a good day!

Me: You too, thanks for the help!


This was a smooth, ideal and most common conversation. This is the conversation that is most easy to deal with.










CONVERSATION 2 (They ask for CDKEY)


BE: Hello gooday, my name is Matt, how I have your first name and last name please?

Me: Sure! My name is John Smith (Use the name registered to the account you are calling in about)

(Optional, they may or may not ask you this)
BE: Thanks, and may I have the phone number you are calling me from incase we get disconnected?

(Optional, they may or may not ask you this)
BE: Thanks, and may I have your e-mail address? (You don't need to put the email registered to the account, I usually tell them the e-mail address i want them to change it to)

Me: Okay, you may call me at 223 573 2739 (just use any random US number)

BE: Okay thanks, so how may I help you today?

Me: You see, the thing is, I don't have access to the e-mail address registered to my account... I need to get that changed

BE: Sure, may I have the account name of your account?

Me: murlocs2free (just tell them the account name you are calling about)

BE: Okay, I'm pulling up your account right now... This may take a few moments

About 10 seconds later

THIS IS WHERE IT STARTS TO GET DIFFERENT

BE: Okay, for account verification purposes, may I have the first 6 digits of your WoW cdkey or WoW Expansion cdkey?

Me: Umm sure, let me find me CDKey (stay silent for about 10-15 seconds).
Found it! Its 6GJ2XJ

BE: Thanks, that information is valid, what would you like me to change the email address to?

Me: [email protected]

BE: Okay thanks, is there anything else I may help you with?

Me: Nope, thats it.

BE: Okay, have a good day!

Me: You too, thanks for the help!

NOTE: FOR THIS CONVERSATION, IF YOU DON'T HAVE THE CDKEY JUST TELL THEM YOU DON'T AND THEY WOULD EITHER GO TO CONVERSATION 1 OR CONVERSATION 3









CONVERSATION 3 (They ask for address)

BE: Hello gooday, my name is Matt, how I have your first name and last name please?

Me: Sure! My name is John Smith (Use the name registered to the account you are calling in about)

(Optional, they may or may not ask you this)
BE: Thanks, and may I have the phone number you are calling me from incase we get disconnected?

(Optional, they may or may not ask you this)
BE: Thanks, and may I have your e-mail address? (You don't need to put the email registered to the account, I usually tell them the e-mail address i want them to change it to)

Me: Okay, you may call me at 223 573 2739 (just use any random US number)

BE: Okay thanks, so how may I help you today?

Me: You see, the thing is, I don't have access to the e-mail address registered to my account... I need to get that changed

BE: Sure, may I have the account name of your account?

Me: murlocs2free (just tell them the account name you are calling about)

BE: Okay, I'm pulling up your account right now... This may take a few moments

About 10 seconds later

THIS IS WHERE IT STARTS TO GET DIFFERENT

BE: Okay, when you registered your World of Warcraft account what was the billing address you entered?

Me: Umm... I think it was #2 Fictional Street, Cove City (just give them the address registered to the WoW account)

BE: And may I have the State and Zip Code?

ME: It should be CA 828372

BE: Thanks, that information is valid, what would you like me to change the email address to?

Me: [email protected]

BE: Okay thanks, is there anything else I may help you with?

Me: Nope, thats it.

BE: Okay, have a good day!

Me: You too, thanks for the help!







CONVERSATION 4 (Wrong SQA)



BE: Hello gooday, my name is Matt, how I have your first name and last name please?

Me: Sure! My name is John Smith (Use the name registered to the account you are calling in about)

(Optional, they may or may not ask you this)
BE: Thanks, and may I have the phone number you are calling me from incase we get disconnected?

(Optional, they may or may not ask you this)
BE: Thanks, and may I have your e-mail address? (You don't need to put the email registered to the account, I usually tell them the e-mail address i want them to change it to)

Me: Okay, you may call me at 223 573 2739 (just use any random US number)

BE: Okay thanks, so how may I help you today?

Me: You see, the thing is, I don't have access to the e-mail address registered to my account... I need to get that changed

BE: Sure, may I have the account name of your account?

Me: murlocs2free (just tell them the account name you are calling about)

BE: Okay, I'm pulling up your account right now... This may take a few moments

About 10 seconds later

BE: Okay for verification purposes, when you registered your account you entered a secret question and a secret question answer. Your secret question is "What High School did you attend?". May you answer that for me, please?

THIS IS WHERE IT STARTS TO GET DIFFERENT

Me: Umm... Was it Moruga High school?

BE:That information is incorrect.. Would you like to take another shot at is?

Me: Umm no thanks, is there any other way I can verify my account? It seems I must have put in some random answer as my SQA.

AT THIS POINT IN TIME THEY CAN EITHER GO TO CONVERSATION 2 OR 3










CONVERSATION 5 (Wrong name)

BE: Hello gooday, my name is Matt, how I have your first name and last name please?

Me: Sure! My name is John Smith (Use the name registered to the account you are calling in about)

(Optional, they may or may not ask you this)
BE: Thanks, and may I have the phone number you are calling me from incase we get disconnected?

(Optional, they may or may not ask you this)
BE: Thanks, and may I have your e-mail address? (You don't need to put the email registered to the account, I usually tell them the e-mail address i want them to change it to)

Me: Okay, you may call me at 223 573 2739 (just use any random US number)

BE: Okay thanks, so how may I help you today?

Me: You see, the thing is, I don't have access to the e-mail address registered to my account... I need to get that changed

BE: Sure, may I have the account name of your account?

Me: murlocs2free (just tell them the account name you are calling about)

BE: Okay, I'm pulling up your account right now... This may take a few moments

About 10 seconds later

THIS IS WHERE IT STARTS TO GET DIFFERENT

BE: I'm sorry. The name you have provided me is not the name registered to this world of warcraft account. We can only attend to the person who registered the WoW account.

Me: Oh shi-

BE: Due to suspision, we have escalated the WoW account in question to the Account Comprimisation team. The account has been locked and the only way to retrieve it is to FAX in a photograph of your ID.

Me: We're no strangers to loooovee
You know the rules, and so do I
A full commitment is what I'm, thinking of
You wouldn't get this from any other guy

Iiiii just want to tell you how I'm feeling...
Just gotta make you, understand
Never gunna give you-





This guide was written entirely by me from experiences I've had with blizzard. Say thanks if you like it.


+18005925499 is Blizzard's number

[Btaylor233]

Lawlz +rep you think this would work with changing the parental email address? Some smart ass I scammed changed their parental block features.. smart but I forgot about it

[Latoneyde]

Honestly, I have no idea about that one

[Norea]

Any tips on how to ''fix'' the situation in conversation 5?

[Latoneyde]

There is no way, just amuse yourself by Rickrolling the guy

[exile24]

Does it have to be rickroll? Can I just keep shouting, "OVER NINE THOUSAND!!!" instead?

[Latoneyde]

Your choice :P

[Hanha]

Rick roll D

[Harza]

nice +2 rep
repped before i wrote this ^^

[xilla]

nice tutorial!
but the point is they tell me they can't change e-mail by the phone. am i calling the wrong number or is it something with the WoW EU department?

[LondonTaxi]

Sounds just like mine, good work!

[Verye]

Blizzard US does not ask for the CD-key in any circumstance.

[Latoneyde]

Verye, this must be a new policy, because just Friday I called and I had to provide the first 6 digits of the CD KEY and it has happened before.

[Gladiator]

At WoW EU your account won't get locked if you don't know the second name or if you had it wrong. (happened to me )

[Latoneyde]

Well i have no experience with WoW EU, about to edit my post right now.