Charge back detected, help!

[ramble]

Today (now) i got home after eating lunch. And it said when i logged in : You have used up your prepaid time for this account. Please visit wow-europe.com /account to purchase more to continue playing. So i grabbed my card and was about to buy more. Then i noticed my account was frozen so i clicked "Change payment method" (paying with card) and it said.


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Imageshack - nybitmappsbild.png
For image u maybe need to zoom in a little

Greetings! The ability to add a payment has been turned off on this account. This could be due to a payment issue that is being investigated or to a permanent closure of this account (check your account status). If you believe that this could be related to a payment issue, could you please contact our Billing Support team via www.wow-europe.com/en/support/with the following information:
How many account are you paying for with this card?
Have you tried to enter your payment method with just one card?
Is your bank based in a country other than the one in which you are residing?
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so heres the mail they sended old tho "2010-07-13" and i played earlier today without problems.

Mails
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|
V

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This is an automatic notification.

Dear Customer,

Your Character Lugath (not named lugath now) on your account XXXXXXXXXXX has been locked due to a chargeback on a payment for a Character Race Change you have requested on your Account.

If you have a recurring subscription plan set up with a credit card for your account this recurring subscription plan was not removed, you will however be unable to enter or modify credit card details, but you will still be able to remove your recurring subscription plan at any time if you wish to do so.


Please contact [email protected] as soon as possible providing your Account name so they can investigate the chargeback and provide you assistance in this matter.

With best regards,

Blizzard Europe

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This is an automatic notification.

Dear Customer,

Your Character Smodogog on your account xxxxxxxxxx has been locked due to a chargeback on a payment for a character transfer you have requested for your Account,

Please contact [email protected] as soon as possible providing your Account name so they can investigate the chargeback and provide you assistance in this matter.

With best regards,

Blizzard Europe

-------------------------------

This is an automatic notification.

Dear Customer,

Your Character Lugath (not named lugath now) on your account xxxxxxxxxxx has been locked due to a chargeback on a payment for a character transfer you have requested for your Account,

Please contact [email protected] as soon as possible providing your Account name so they can investigate the chargeback and provide you assistance in this matter.

With best regards,

Blizzard Europe

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This is an automatic notification.

Dear Customer,

Your Character Smodogog on your account -snippedforjustice- has been locked due to a chargeback on a payment for a character transfer you have requested for your Account,

Please contact [email protected] as soon as possible providing your Account name so they can investigate the chargeback and provide you assistance in this matter.

With best regards,

Blizzard Europe
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Ye so send a mail but what to write Help me!

Sorry for the wall of text......

[Zoidberg]

It seems like payment for a Race to Race/Character transfer has been charged back, and they've locked your account untill you pay them.
If you haven't charged back, you should probably contact your bank.

Correct me if I'm wrong.

[ramble]

they haven't told me anything about that or how i pay em back

[Skalla]

It seems like payment for a Race to Race/Character transfer has been charged back, and they've locked your account untill you pay them.
If you haven't charged back, you should probably contact your bank.

Correct me if I'm wrong.

sounds about right

[Ballwinkle]

Call them?

[ramble]

Call them?

telling what? Thats what im looking for

---------- Post added at 06:01 PM ---------- Previous post was at 04:25 PM ----------

***bump***

[shadowsx]

ok, what happened here was u sent them money, received ur time and they didn't get the money, call them and they will give u some more support, but in the end ur gonna have to send in (by mail) a money order for the money u owe to them to reactivate the account, thats what i had to do about a year ago, same situation, call them just to make sure this is the situation, and here is a link to the form u must use and more information how to send the money in
http://us.blizzard.com/support/artic...tag=chargeback

and make sure u send it express depending where u live, it could take up to 2-6 weeks if u dont

[R11tz0r]

Call them, email them, webform them.
Happened the exact same thing to me when i got my account hacked b4 using the authenticator :P
They've sayed that my payment was blocked due to security reasons since i got hacked. After talking to them, the blockage was lifted.

[Kazin420]

Much like always, blizz wants their money (suprise suprise). The payment was charged back, so once you pay them the cash you owe them the account gets unlocked. Its always about the paper.

[ramble]

so where should i send the money? ( i don't even have a own credit card :S )

[ramble]

i have my original wow account code and i got my phone ready so what shall i say? Never called em before or had problems with my acc

[TwiggLe]

You call them tell them it says there was a charge back.
They will ask for your account info.
Then they will look up your account.
THey will then be able to tell you exactly what's going on and what you need to do to fix it.....

Stop posting here asking the same thing like 5 other people have told you to call them...
We can't tell you how to pay it back. THat's between you and Blizz. If you don't have a CC I know here in the US you can pay for your account and other features with Paypal so you could go that route. Or get a Prepaid Visa ect...

[ramble]

hmm i can use my parents visa card, and i sended a mail to em and i will call em soon if i don't get a real response..

[Patchumz]

Happened to me once, but Hacker paid for gametime in order to steal my shit (which I got back within a week, lol.. yay Customer Support).. paid for 2 months actually, and charged back the second month, getting me frozen. I contacted billing about it (Via email) told them hacker did it, said I refused to pay for gametime I wasn't paying for in the first place. They unfroze my account and gave me 15 days free gametime for the time they had me frozen for I'd say they're pretty good with sorting these things. I emailed them, but calling is more efficient if you want it done quickly I believe.

[roflcopterzs]

it seems like payment for a race to race/character transfer has been charged back, and they've locked your account untill you pay them.
If you haven't charged back, you should probably contact your bank.

Correct me if i'm wrong.

it seems like you should stfu