Oh, you want my credentials?
http://www.mmowned.com/forums/wow-ge...rd-policy.html
^ This is the first sticky in WoW General, the section you are currently in.
http://www.mmowned.com/forums/bots-p...-ban-wave.html
^ There's this, which was a sticky in Bots and Programs during the ban wave. It has since been unstuck (as it does not even technically belong in that forum), but still provides some very useful information.
Also, let's see, I help multiple people every day in WoW General, WoW Scams, and WoW Scams Help. Note that I have 800 posts. If you truly do not believe me, do a post search of my name and find all of the posts in which I assist people.
You, on the other hand, have 34 posts and not one point of rep. May I see your credentials, sir?
The GM did not do anything wrong. If you read specifically, he said that he will give the ticket to a Specialist that could give him the quest. He said that he will do this because it appears that he could not get Chief Engineer Scooty.
True, he was a little repetitive, but he was kind, polite, helped him with his issue, and fixed his issue.