Greetings,
Thank you for contacting us. I understand that you were experiencing some difficulties in your early adventures through Draenor. I did some digging around on your character and it looks like you are well on your way now! I am happy to see that despite the early hiccups, you were able to progress through the area and beyond the point where assistance might be needed. We wish you the best of luck on the fields of battle against the Iron Horde!
During times of extraordinary contact volume we implement adaptive processes designed to answer players at a much quicker pace, but these methods sometimes cause an occasional player to receive incorrect assistance. If we have misidentified that your issue is not yet resolved, please accept our apology and know that we have a plan to assist you further. You may reopen or create a new ticket and include the following code phrase in your ticket text to quickly alert us to your need for additional assistance: TRANS35791. By using the code phrase above, you will insure a more in-depth investigation of your specific issue and it will enable us to reply more quickly.
Again, if you still need assistance please reopen or create a new ticket and enter in the following code phrase as part of your ticket text: TRANS35791
Thank you, and we hope you enjoy your adventures in Draenor!
Blizzard Entertainment Customer Support