Well when i'm recalling i always use the webforms and never have any problems, although I get the secret answer too.
I just say I would like my email updated because i no longer have access to the 1 registered
They get back to me normally within 2 days with a new password and the email changed.
Although if you want ID's m8 for you to photoshop i can help you out there, i think i've got an ID from every country in europe.