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Chat InformationYou are now chatting with support agent 'shirley'
Chat InformationYour Issue ID for this chat is LTK7106413567X
shirley: Hi! Emil. Welcome to the LiveChat Service!
Let me know how I can be of help while I'm pulling up your order details (if you have filled the pre-chat survey).
I am actually handling many customers at the same time for a prolong period. Response time is slower than usual. Just bear with me here. I will use Canned Responses (CR) to increase chat efficiency. Feel free to ask me to elaborate if you find the CR unfitting.
Emil: Hello
Emil: When do i get my order ?
Emil: /gold
Emil: *
shirley: I'm going to get some more info about your order. Please bear with me a few minutes.
Emil: 20080119-8888-0001525230-9zulcw is my order number
shirley: EU Silvermoon A Soulsbank 10000 ,rioght?
Emil: Yep
shirley: have you payed for it?
Emil: Yeep
shirley: You might have paid us but the thing is that I can't seem to find it in our payment log. It might have been the payment gateway's feedback or timeout issue. Nonetheless, I am sure it's worth delving into. Please help me out by supplying the following information:
If you paid through PayPal, please send me the PayPal's own 17-digit Transaction ID that looks something like "KA4IG7562S7G97242," which you might have gotten it in your email inbox, if your spam junk box hasn't filtered it;
If you paid through Google Checkout, please send us the Google Checkout's own 15-digit Order ID Number that looks something like "#855949539356932," where you could find in the email confirmation notice from Google Checkout.
If you paid through MoneyBookers, please send us the MoneyBookers' own 8-digit Order ID Number that looks something like "29252563" along with Our website's order number or your ingame char name.
If you cannot find the number for neither PayPal nor Google Checkout, but still, getting a payment transaction record in your credit card or bank account statement, please let us know the detailed information of your credit or debit card issuing bank, transaction amount, the last 5-digit of your credit card or debit card number, the date of the transaction, and the merchant name shown on your credit card statement. We will contact PayPal or Google Checkout to lauch an investigation.
If you happen to have paid in some other payment method, please advise the details of the payment so that we may do further investigation.
Emil: lol
Emil: I got a mail from you
Emil: When do i get my gold ?
shirley: maybe you give me the wrong number?
Emil: No
Emil: I got the mail from you
Emil: its 20080119-8888-0001525230-9zulcw
Emil: I got a mail from "
[email protected]"
Emil: well. Tell me when i can get my gold
shirley: can you tell me the transaction ID then?
Emil: 2 sec and i try get it from my paypal
shirley: ok
Emil: can it be 98J489349G3587543 ?
shirley: yes
Emil: Well. I just want to know if i can trust this site or not. Do i get my gold ?
shirley: one sec plz
Emil: Okay
Emil: Do i get my gold or not ?
shirley: you can get your gold
Emil: When ?
Emil: Now ? : )
shirley: no
shirley: as we are out of stock atm
Emil: Okay
Emil: When you think you have the gold agian ?
Emil: or
Emil: How much do you have atm ?
shirley: i haven't found your correct order yet
Emil: :S
shirley: one more moment plz
Emil: Ok
Emil: How long time ?
shirley: how much do you pay for it
shirley: ?
Emil: 296.99 $
Emil: I paid you 296.99 $
Emil: You dont trust me ?
shirley: no, i am checking it again
Emil: So you dont trust me ?
Emil: dude ?
shirley: oen sec plz
Emil: agian ?
shirley: sorry but we just receive 0.01usd
Emil: No O_o
Emil: Are you cheating me ? O_o
shirley: we just receive 0.01usde
Emil: O_o
Emil: WTFH !!!!!!!!!!!!!!
Emil: I just used alot USD on northing !
shirley: i am afraid you have to contact paypal to see what is wrong
Emil: O_o
Emil: I want my gold ! I payed for it
shirley: i am afraid you have to contact paypal to see what is wrong
Emil: I WANT THE FREAKING GOLD I PAYED FOR !!!!!!!!!!!!!!!!!
Emil: Well
Emil: Then give me 5k
Emil: ok ?
shirley: ?|
Emil: FREAKING AUTOMATIC SCAMMING ROBOTS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!