World of Warcraft account banned?

[mouse18]

So, I got banned about 1 week ago. Received the email from wow account admin saying Account Closure. I got unbanned and all was well.

So, Today i receive another email "Under Review" And my account is banned.
I have also not botted since my account got banned.

Greetings,

Account Name: ****


A user of the above account has recently been involved in actions deemed inappropriate for the World of Warcraft by the In-Game Support staff of Blizzard Entertainment. This decision was made after a thorough investigation of the situation as a whole.

When a harassment report is made, all players involved in the incident are subject to review, which may result in account penalties. Though we are unable to discuss the outcomes of our investigations due to privacy concerns, rest assured that this incident has been looked into very thoroughly, and the appropriate actions have been taken on all involved accounts.

Any disputes or questions concerning the following account action can only be addressed by Account Administration. To learn more about how Account Administration is able to assist you, please visit us at http://us.blizzard.com/support/article/cs .

Account Action: Account Closed

Offense: Unapproved Third Party Software

A third party program is any file or program that is not a part of the World of Warcraft software, but is used to gain an advantage in the game, such as increasing your movement speed or teleporting from one place to another beyond what is allowed by game design. It also includes any programs that obtain information from the game that is not normally available to the regular player or that transmit or modify any of the game files. Normally, this classification does not include UI modifications, except those UIs that require an external application to function. Any external applications that are used in conjunction with World of Warcraft can cause quite a few unwanted side effects. Some of the major possible results of the use of third party programs can be instability of the game to the point that a player "crashes" from the game quite often. External programs can also be used to transmit viruses, spyware, and other unwanted programs into a player's computer. Third party programs can also be used to obtain information from the player's computer, such as account, password, and personal information.

Details (Note - Times are listed in Greenwich Mean Time, GMT):


For further information, please view the World of Warcraft Policies and Terms of Use Agreement: (http://us.blizzard.com/support/article/20309) and (http://www.worldofwarcraft.com/termsofuse.shtml). Please be aware that additional inappropriate actions may result in further disciplinary action, up to or including account closure.

We understand that these policies may seem harsh, but they are in place to ensure that every player is able to fully enjoy their travels in the World of Warcraft. Thank you in advance for respecting our position.


Regards,

Blizzard Entertainment
www.blizzard.com/support

So what can i do? I cant even dispute it from the page so my only option would be to call them.
I dont mind calling them, I would just like to know what to say when i do.

[Bearkin]

Once you're on their radar they will investigate your account even further and see how heinous your crimes were. I guess they didn't like what they found.