How do I know if I've been banned?

[Dudebrah87]

I am worried. I was hacked about 2 weeks ago, and since then I have reported it to Blizzard. They suspended my account and I got it back about 48 hours later. The hacker stole a buttload of my gold, which Blizzard had investigated and replaced. While they were in the investigation, they felt that my account was AGAIN compromised, and so they "suspended" my account a second time.

This is the e-mail they sent me:

Greetings,


An investigation of the World of Warcraft account HYO****** has produced evidence that the account has been accessed by someone who is not allowed to use it. The account has been disabled to provide you with an opportunity to secure and regain access to it. Any recurring subscriptions on this account have also been suspended to prevent further monetary charges.

Further compromises of this account's security may result in the account being disabled again. Please be sure to follow the steps below to help prevent future security issues:

1. SECURING THIS ACCOUNT

Account compromises are usually the result of the registered player of the account sharing his or her login information or playing on a computer that has a virus.

Please remember that it is your responsibility to keep your login information confidential. Any account that is registered to your name may not be shared with anyone except for one minor, of whom you are acting as a parent or guardian. You are also responsible for every use of your login information, whether authorized or not.

For your own protection, we encourage you to keep the following security tips in mind when using any computer on which you play World of Warcraft:

- Keep current with the latest operating system and other software updates.
- Make use of firewall protection if possible.
- Regularly scan for viruses, Trojan files, and key loggers.
- Regularly change the password of your email address.
- Be wary of "spoof" emails and websites and when downloading new software.

For additional security tips and information, please visit the following sites:

- Computer Security: Blizzard Support
- Account Security: Blizzard Support
- Unauthorized Access Policy: Blizzard Support

2. RETRIEVING THIS ACCOUNT

Once you have taken the appropriate steps to secure this account, please send an email to [email protected] with the following information to regain access to the account:

- Account Name:
- First and Last Name of Registered Player:
- Acknowledgement That Computer System(s) Have Been Secured:

It is important to note that we are unable to assist any player in retrieving access to an account not created in his or her own name. Please be sure to send this request from the email address that is currently registered to this account.

3. VERIFYING YOUR SUBMISSION WAS RECEIVED

We will contact you once your email is received and processed. If you do not receive a reply within 48 hours of sending your email, please send it again.

Only the Account Administration team can address disputes or questions you may have about the account recovery process. To learn more about how we are able to assist you, please visit us at Blizzard Support.

Have a great day!

Nalaela
Specialist Game Master
Blizzard Entertainment
World of Warcraft: Wrath of the Lich King




When I tried to log on, just to see what it would say, I got this message:

"The account has been disabled and is no longer available for use."


I tried to log on to the Customer Service Forums, and it says Invalid Login.




Has anyone else had this problem? Am I perma banned? Can someone please tell me WTF is going on??????

[Zerfallen]

"An investigation of the World of Warcraft account HYO****** has produced evidence that the account has been accessed by someone who is not allowed to use it. The account has been disabled to provide you with an opportunity to secure and regain access to it. Any recurring subscriptions on this account have also been suspended to prevent further monetary charges."

Call em up.

[moonlit011]

"An investigation of the World of Warcraft account HYO****** has produced evidence that the account has been accessed by someone who is not allowed to use it. The account has been disabled to provide you with an opportunity to secure and regain access to it. Any recurring subscriptions on this account have also been suspended to prevent further monetary charges."

Call em up.

agree, call them

[Nitewolf]

yeah the same thing happened to me, i called them and they restored it all