Criticism:
First off, you spelled [guild], not [guide] on the topic.
Your right, your english is a little bit bad. You need good english to write a guide such as this one.
But, Goodjob with the item ID's as well as the name and step number 3.
Something better to write instead of:
Code:
Greetings (charname). Im Gamemaster (your name) . Im here today for handling your ticket. Do you have a moment for talk about it ?
Is:
Code:
Greetings, (CHARNAME). This is Gamemaster (Your Name). Do you have a moment to talk about your issue?