Brief Review of HonorBuddy

[DonaldChump]

how long would it take for this bot to lvl 70-80?

[theskank]

GO to the website and read the thread for hono rbuddy second test. You wont need a review. I give this bot a thumbs down till they fix it. wish i wouldnt have bought a lifetime and waited.

[theskank]

The thread is getting interesting now. tons of complaints, and not a single answer.

[bigbotboy]

Here is an example of the customer service you receive there.

This is a quote from tony there mod who is supposed to be there answering questions. People are simply asking why they are still paying for a bot that does not work in BG's.

for me you are a user
nothing more nothing less
the world doesnt spean arround you

Before you say well he had to be trolling to get that answer read Honorbuddy 1.333 - Random Battlegounds Second Test simply had questions to why he is paying for a bot that is not working like many of us.

[Hawker]

Here is an example of the customer service you receive there.

This is a quote from tony there mod who is supposed to be there answering questions. People are simply asking why they are still paying for a bot that does not work in BG's.


Before you say well he had to be trolling to get that answer read Honorbuddy 1.333 - Random Battlegounds Second Test simply had questions to why he is paying for a bot that is not working like many of us.

Its worth remembering that Tony does offer MSN support and uses TeamViewer to fix things for users who are really stuck. Its unfair to take one quote from 9 months of support posts when he felt he was being flamed and then quote it all over the place.

On the communication thing, we have a release schedule that gives the information you need here: Honorbuddy 2.0 - Navmesh and Questing Release Schedule

It would have been better if we made that thread sooner but we have been pretty focused on fixing things over last week or so.

[bigboyinlove]

The support for HB has been terrific from my experience, with the availability of MSN support and TeamViewer as well as a live chat -- it's funny to see that when something is not addressed ASAP, all of a sudden support is "lacking" -- come on let's be realistic here. HB is in no obligation to have the need to announce progress of development or offer "free" version upgrades and updates. The money we pay for the software is minimal compared to other major softwares costing over ($2000) and some of those keep you in the dark for years before they even give you a teaser. Why should progress be announced especially when its under "development" which means some intended features may or may not work -- and announcing those prematurely can cause disappointments...hence again why it's called "development". I think, before someone starts to belittle the service and have true value in their argument should have the experience of the following:

- picked up a programming book
- go to school and learn how to program
- begin developing a software
- distribute it and offer support
- spend time with research and development

If you have not done so, then you're immaturity and insatiability of what's been given/shown to you is simply ungrateful! And you are just plain being impatient.

Bravo to the team for giving us sneak peaks of what is upcoming...t'was definitely a privilege to have gotten a "sniff", not a "taste", but a "sniff" of what is lurking beneath! And the amazing support that your team offers!

Looking forward to the updates!

[bigboyinlove]

Here is an example of the customer service you receive there.

This is a quote from tony there mod who is supposed to be there answering questions. People are simply asking why they are still paying for a bot that does not work in BG's.


Before you say well he had to be trolling to get that answer read Honorbuddy 1.333 - Random Battlegounds Second Test simply had questions to why he is paying for a bot that is not working like many of us.

You see the error in what you have posted here is that you clearly state that people are asking in a thread called "SECOND TEST" -- hmmmmm...let's think about that for a moment...

The bot works, the bg part of it may not work as expected just yet --- but let's think about that for a moment again while we ponder that thread in question states "SECOND TEST"....

[asdf123]

The support for HB has been terrific from my experience, with the availability of MSN support and TeamViewer as well as a live chat -- it's funny to see that when something is not addressed ASAP, all of a sudden support is "lacking" -- come on let's be realistic here. HB is in no obligation to have the need to announce progress of development or offer "free" version upgrades and updates. The money we pay for the software is minimal compared to other major softwares costing over ($2000) and some of those keep you in the dark for years before they even give you a teaser. Why should progress be announced especially when its under "development" which means some intended features may or may not work -- and announcing those prematurely can cause disappointments...hence again why it's called "development". I think, before someone starts to belittle the service and have true value in their argument should have the experience of the following:

- picked up a programming book
- go to school and learn how to program
- begin developing a software
- distribute it and offer support
- spend time with research and development

If you have not done so, then you're immaturity and insatiability of what's been given/shown to you is simply ungrateful! And you are just plain being impatient.

Bravo to the team for giving us sneak peaks of what is upcoming...t'was definitely a privilege to have gotten a "sniff", not a "taste", but a "sniff" of what is lurking beneath! And the amazing support that your team offers!

Looking forward to the updates!

I don't know who you are, but well said.

As for my experience, I've used HB for 3 characters full 1-80 now and have only had minor issues (that were all fixable).

-ski

[asdf123]

Here is an example of the customer service you receive there.

This is a quote from tony there mod who is supposed to be there answering questions. People are simply asking why they are still paying for a bot that does not work in BG's.


Before you say well he had to be trolling to get that answer read simply had questions to why he is paying for a bot that is not working like many of us.

Tony spends his day helping people on forums, msn, and TeamViewer. Most of the time he solves it or asks someone else if he can't. When everyone is berating you for information you don't have, sometimes you say something a little rash.

Not only that, but I personally try to reply to every thread having an issue and help solve it, as well as sit in Chat most of the day helping people. All it takes is a few minutes of reading and some effort to figure out 99% of the issues.

As for the random BG's and what not, the devs were fully engrossed in releasing a completely new version when Random BG's came out. Its not easy to shift focus from an all-new codebase to fix an issue in an older version. Most people are patient, but naturally a few will want everything fixed as soon as possible. Sometimes its just not realistic.

-ski

[Tony GB/HB]

Here is an example of the customer service you receive there.

This is a quote from tony there mod who is supposed to be there answering questions. People are simply asking why they are still paying for a bot that does not work in BG's.


Before you say well he had to be trolling to get that answer simply had questions to why he is paying for a bot that is not working like many of us.

The easiest thing for me was to quote posts like "thx for your help Tony" or even to link the poll on our forums about the opinion that users have about our Live Support service and for our support in general.
but this would be childish and stupid....

I am on Gb/Hb forums since day one and i am very proud that Bossland and Hawker picked me up as a mod

As for the story you quote is my answer to a guy(new user) who for almost 3 days was posting on a wrong section(it was an HB 1.333 thread and he was posting about HB2)and he finally he turned his post on a personal attack and flaming against me.
Thats the reason that he got muted for 1 day and not for the type of his questions or his complaints.
But enough with my "apologies"

I have to mention here that only on GB/HB users can have Live Support feature and thats an example of the customer service you receive.

We have a friendly community and believe/trust me that we will keep it in that way

Tony

Gb/Hb
Global Moderator

[KuRIoS]

The easiest thing for me was to quote posts like "thx for your help Tony" or even to link the poll on our forums about the opinion that users have about our Live Support service and for our support in general.
but this would be childish and stupid....

I am on Gb/Hb forums since day one and i am very proud that Bossland and Hawker picked me up as a mod

As for the story you quote is my answer to a guy(new user) who for almost 3 days was posting on a wrong section(it was an HB 1.333 thread and he was posting about HB2)and he finally he turned his post on a personal attack and flaming against me.
Thats the reason that he got muted for 1 day and not for the type of his questions or his complaints.
But enough with my "apologies"

I have to mention here that only on GB/HB users can have Live Support feature and thats an example of the customer service you receive.

We have a friendly community and believe/trust me that we will keep it in that way

Tony

Gb/Hb
Global Moderator

we have those retards too, i would have prolly just given him a ban :P

[Naxxi$]

good program +rep

[Haaskis]

Finally bought it, too bad I can only run it on some weekends at the moment but atleast I can dedicate my time on actually playing the game instead of melting my brain on leveling alts.

Good shit.

[Blehbot]

The support for HB has been terrific from my experience, with the availability of MSN support and TeamViewer as well as a live chat -- it's funny to see that when something is not addressed ASAP, all of a sudden support is "lacking" -- come on let's be realistic here. HB is in no obligation to have the need to announce progress of development or offer "free" version upgrades and updates. The money we pay for the software is minimal compared to other major softwares costing over ($2000) and some of those keep you in the dark for years before they even give you a teaser. Why should progress be announced especially when its under "development" which means some intended features may or may not work -- and announcing those prematurely can cause disappointments...hence again why it's called "development". I think, before someone starts to belittle the service and have true value in their argument should have the experience of the following:

- picked up a programming book
- go to school and learn how to program
- begin developing a software
- distribute it and offer support
- spend time with research and development

If you have not done so, then you're immaturity and insatiability of what's been given/shown to you is simply ungrateful! And you are just plain being impatient.

Bravo to the team for giving us sneak peaks of what is upcoming...t'was definitely a privilege to have gotten a "sniff", not a "taste", but a "sniff" of what is lurking beneath! And the amazing support that your team offers!

Looking forward to the updates!

I know everyone here is giving you Kudos because they think you have written something profound but the fact that the team uses its player base as the testing grounds helps the team. They find stuff faster because they have more people using it. As to how people get treated there if you talk on the forums most times you will be addressed by someone that is a paying customer just like yourself. Those users tend to not be the best support. They feel they are above anyone that cant figure something out. (Not all but some).

Lets face it once you start to charge for a product your responsibility to the person you are charging changes. Your reputation is only as good as the last person that loves your product. Tony,Hawker,Bossland are all amazing at helping people with this product they have basic things they ask for because that is how they figure out what your problem is. But I spent my money in the right area because when I need a hand its there.

BTW Questing soon please

[bigboyinlove]

I know everyone here is giving you Kudos because they think you have written something profound but the fact that the team uses its player base as the testing grounds helps the team. They find stuff faster because they have more people using it. As to how people get treated there if you talk on the forums most times you will be addressed by someone that is a paying customer just like yourself. Those users tend to not be the best support. They feel they are above anyone that cant figure something out. (Not all but some).

Lets face it once you start to charge for a product your responsibility to the person you are charging changes. Your reputation is only as good as the last person that loves your product. Tony,Hawker,Bossland are all amazing at helping people with this product they have basic things they ask for because that is how they figure out what your problem is. But I spent my money in the right area because when I need a hand its there.

BTW Questing soon please

Every software developing company uses it's user base as a testing ground, hence why there is always a beta state in any type of development -- but to state -- "Lets face it once you start to charge for a product your responsibility to the person you are charging changes." cannot be validated because they are in no way obligated to offer such support. I agree that it is not good business practice to do so, but they do not have the "responsibilty" to offer anything.

I may just be a user to the product, but I have my experience of software research and development to offer my 2 cents in the matter of customers who are impatient and ungrateful who clearly has no idea on what work goes behind developing such software. Just as how I sometimes want to throw my fork at a customer in a restaurant who feels as if the world revolves around their table no matter how busy the restaurant gets; because they clearly have no clue what's going on in the kitchen and they have never served nor catered food. Afterward, they hurry into a review site and belittles the restaurant's reputation.

Yes, I agree, Tony,Hawker,Bossland and all the other mods in the site are all amazing at helping -- but it is nice to have a good userbase who try to help as much as they can in the forums because we all know that Tony, Hawker, Boss and the other mods do not sit and refresh their browsers every second and every minute. Even though some of the userbase aren't necessarily the best support, they may have stumbled on the issue and can offer some advice on what they did to fix/overcome the obstacle to help you troubleshoot your problem.

Looking forward to the questing as well.

Cheers!