Get your cash back - Chargeback

[Jhones777]

WTFFFFFF

this error comes up when I select 2nd option "Didnt mean to purchase this item"

"We could not process this request.
For additional help with this item, contact iTunes Store Support."

WTFFFFFFFFFF??????

Damn I used he Didnt mean to purchase this item option too.. =(

[elexis12345]

Just so people know, apple and google play aren't the ones that decide if you get your money back or not, visa/mastercard/amex/discover will be the ones who decide depending on what card you used, and they rule on the side of the card holder 99% of the time

Google play and apple will submit any information the developer has to help prove their case, but they don't have any part in the decision process, that is all up to your credit card. When it comes to virtual goods or currency, where it is very hard (for your credit card company)to even prove delivery/receipt of the items that where paid for, it is very easy to get your money back.

Google and apple know all this and if you call them asking for a refund, they will give it unless you say something stupid that they think will win their developers dispute with your bank (when they submit any evidence on behalf of the developer to try to get your credit card company to rule in their favor)..

a refund is asking for the money back nicely, but a charge back is having your credit card company rip the money out of their hands.

for a refund call apple or google play, but for a charge back, call the number on the back of your credit card.

[Kureka]

if you are getting cannot refund since it is out of the refund window. Call them, talk to a real human. They are more understanding then the auto reply.

Google play phone number
United States (855) 836-3987
24 hours a day, seven days a week

Indonesia
(001)* 803 852 6437 *or 007/008/009 (International Call)
(Local phone rates may apply depending on carrier)

+62 21 2970 3955 (Jakarta)
(Local phone rates apply)

9:00 AM to 6:00 PM, seven days a week

Language: Indonesian

[Nesyla]

Indonesia
(001)* 803 852 6437 *or 007/008/009 (International Call)
(Local phone rates may apply depending on carrier)

+62 21 2970 3955 (Jakarta)
(Local phone rates apply)

9:00 AM to 6:00 PM, seven days a week

Language: Indonesian

Added to front page, both of the numbers.

[exileofdragon]

took all of 21 minutes to call and have google "Human" customer service cancel and refund all of what i paid $400. Even the female customer service hit on me lol no kidding.

[Nesyla]

took all of 21 minutes to call and have google "Human" customer service cancel and refund all of what i paid $400. Even the female customer service hit on me lol no kidding.

Got it all back ? that's the most important thing.

[exileofdragon]

Got it all back ? that's the most important thing.

even got an email confirming that my refund has been initiated. It will take 3-5 business day to show up in my original payment method.

[Kureka]

took all of 21 minutes to call and have google "Human" customer service cancel and refund all of what i paid $400. Even the female customer service hit on me lol no kidding.

Because you are such a "player" lol

[Nesyla]

even got an email confirming that my refund has been initiated. It will take 3-5 business day to show up in my original payment method.

That's great dude, glad it worked out well.

[elexis12345]

Here is what google play tells niantic about charge backs:

Chargeback liability
Keep in mind that Google can only forward your chargeback response to the credit card issuers for review. The credit card issuer is ultimately responsible for determining the resolution of chargebacks.


Things to remember if you receive a chargeback notification:

Because credit card issuers require that any documentation be received within a certain number of days, prompt replies to our information requests are necessary if you have any substantial information to contest the chargeback. Once this time frame has expired and the credit card issuer has resolved a chargeback in the buyer's favor, they will not review any additional documentation.

Keep in mind that Google can only attempt to reverse the chargeback on your behalf. The credit card issuer is ultimately responsible for determining the resolution of a chargeback.

The chargeback process - Developer Console Help

[Kureka]

Here is what google play tells niantic about charge backs:

Chargeback liability
Keep in mind that Google can only forward your chargeback response to the credit card issuers for review. The credit card issuer is ultimately responsible for determining the resolution of chargebacks.


Things to remember if you receive a chargeback notification:

Because credit card issuers require that any documentation be received within a certain number of days, prompt replies to our information requests are necessary if you have any substantial information to contest the chargeback. Once this time frame has expired and the credit card issuer has resolved a chargeback in the buyer's favor, they will not review any additional documentation.

Keep in mind that Google can only attempt to reverse the chargeback on your behalf. The credit card issuer is ultimately responsible for determining the resolution of a chargeback.

The chargeback process - Developer Console Help

If you're found liable for a chargeback:

1. You'll receive a notification email from Google with details about the chargeback.
2. You'll receive a credit for the fee you were originally charged.
3. You'll be charged for the full amount of the chargeback.
4. The chargeback amount and chargeback fees will appear on your Earnings Report with Transaction Type: Chargeback.


All of their profit from botters will be zero soon...

[trowa]

just to be clear, this probably wont affect niantic much because yall probably havent paid a lot.

[exileofdragon]

Suggested steps for Google Play refund

Option 1
Step 1

-Google Play
-find your transaction for Pokemon Go

Step 2

-Select your reason, most common choose is "purchase made by friend of family without my consent"
-Click next/submit

Step 3

-Short description of issue.
-Click submit

You should be done and now just wait for your refund. Unless to get an email stating "We received your refund request for xxxxx PokéCoins (Pokémon GO) , but we can’t provide a refund for this purchase because it is outside of our refund policy."

Additional step to get your refund, if first option failed.

Option 2
Google play phone number
United States (855) 836-3987
24 hours a day, seven days a week

This option is 99-100% win

[Nesyla]

Suggested steps for Google Play refund

Option 1
Step 1

-Google Play
-find your transaction for Pokemon Go

Step 2

-Select your reason, most common choose is "purchase made by friend of family without my consent"
-Click next/submit

Step 3

-Short description of issue.
-Click submit

You should be done and now just wait for your refund. Unless to get an email stating "We received your refund request for xxxxx PokéCoins (Pokémon GO) , but we can’t provide a refund for this purchase because it is outside of our refund policy."

Additional step to get your refund, if first option failed.

Option 2
Google play phone number
United States (855) 836-3987
24 hours a day, seven days a week

This option is 99-100% win

Pasted on front page.

[Sandor Clegane]

I received this message. Is there another method I should try?

Hi,

We received your refund request for 2,500 PokéCoins (Pokémon GO) , but we can’t provide a refund for this purchase because it is outside of our refund policy.

You can learn more about Google Play refund policies here: Refund & user policies - Google Play Help.

If you’re requesting refunds for an app (or in-app), it’s best to get help directly from the app’s developer. Developer contact information can be found in the Google Play store by searching for the app and scrolling down to "Additional Information."

To prevent accidental or unwanted purchases in the future, we recommend that you turn authentication on or change your password.


Thanks,

The Google Support Team