Change permmanent bann for 72h bann

[ninjasuite]

Ok as I said before I made new ticket, on new support account today.

Topic: Karma Weapons Exploit Appeal

Status changed to Awaiting Approval after 3 hours. Tickets that I made before still got status Updated or Unresolved.

yeah, today i do the same... I make a new appeal ticket at around 5am pst and the ticket is now in "awaiting approval" status
I hope all of us will get unbanned today and not have to wait any longer because the support team cannot handle huge number of tickets or anything like that

[spawnfestis]

Ok as I said before I made new ticket, on new support account today.

Topic: Karma Weapons Exploit Appeal

Status changed to Awaiting Approval after 3 hours. Tickets that I made before still got status Updated or Unresolved.

Did you pick a category?
Why is everyone forgetting to say this.. lol

[GW2yoyo]

No answer on my ticket from the 30/08. Made a new today, also instantly changed to "awaiting approval" status.
This circus can now go 2 ways:
1. Everyone who filled tickets will be unbanned.
2. Continue this festival of waiting for response and weeks may pass by.

[spawnfestis]

No answer on my ticket from the 30/08. Made a new today, also instantly changed to "awaiting approval" status.
This circus can now go 2 ways:
1. Everyone who filled tickets will be unbanned.
2. Continue this festival of waiting for response and weeks may pass by.

What category on the ticket?...

[vegoo]

What category on the ticket?...

Account Issues - Other

[H4K1]

According to the reddit post, EVERYONE who used the exploit will be getting approved as long as you (politely) state you will delete all the exploited gear/money. I got my approval, but it still says awaiting approval next to it (I believe that's the case with a bunch of people right now?)
I would say just be patient and refrain from constantly sending tickets. I sent 3 myself, one before I knew about the reddit post, one when I saw the reddit post and submitted it without a support account, and one with a support account to track my status. If you already have a support account, constantly resubmitting it is counterproductive to you and to everyone else.
If everything goes smoothly, the 72hr ban should end in another few hours, I'm not exactly sure what time I got banned at since I wasn't home but we should be getting close. If people are starting to get unbanned and you still haven't received any reply/unban then would be the time to resubmit a ticket.

-In the reddit post, it states clearly that exploitation is a bannable offense, but they believe in second chances so everyone who exploited (mildly?) will be getting approved. I'm not sure what mildly means, but I used up 2k karma and got my approval. Did anyone who use a glorious amount of karma also get approved?

-Also does anyone else find the humor in the fact that losing all my karma was what got me banned? ^__^

[spawnfestis]

Account Issues - Other

You filed that recently you say. I have a ticket from 31st August and they have not even changed it to Awaiting Approval...
I filed a new one through the german gateway (where you don't have to pick a category) so that might help, as they would probably be reading it regardless of the category (if there's specialized teams per category..).

We'll see.. I doubt they will answer. I feel rather unlucky having waited 4 days since my first one (30th aug).

[vegoo]

You filed that recently you say. I have a ticket from 31st August and they have not even changed it to Awaiting Approval...
I filed a new one through the german gateway (where you don't have to pick a category) so that might help, as they would probably be reading it regardless of the category (if there's specialized teams per category..).

We'll see.. I doubt they will answer. I feel rather unlucky having waited 4 days since my first one (30th aug).

I also made ticket on 31th and it went throw their system without notice it seems. They wont answer your ticket - they will just change its status on Awaiting Approval. Check support site --> My Staff in 3-4 hours and it should got status changed.

[ninjasuite]

They just change my ticket title to "Karma Weapons Exploit Appeal - approved" but the status still "Awaiting Approval" (ticket sent on 02/09 at 5am) and mark all of my other tickets as "Duplicate"

[Lichd2]

"The customer support team will be sending out responses for approved appeals.
However, note that they're not actually converting permanent bans to 72-hour suspensions. Instead, for this case, they'll wait until 72 hours have passed and then lift the ban.
~ MO"

"Players who wrote, "I'll delete the items," are getting their appeals approved. Players who wrote, "f--- off, I'll see you in hell before I delete these items," are not getting their appeals approved.
~ MO"

Source: overview for Mike-OBrien-ArenaNet

[GW2yoyo]

I have to admin the last quote was funny. Anyone got unbanned and are able to play yet?

[spawnfestis]

I have to admin the last quote was funny. Anyone got unbanned and are able to play yet?

They have not even read my emails, so no I think it's only like 2-5% of the people who submitted who even had it read yet.

[Macpod]

Created a new ticket about 8 hours ago and it says approved.

Karma Weapon Exploit Appeal - approved

xxxxxx-xxxxxx

Awaiting Approval

02.09.2012

But as you can see also Awaiting Approval... still no mail yet.

[BKTHOM]

I am wondering when the 72 ban starts...was it from the initial ban, or from the appeal ban, or just some random time they have made up?

[bisbolo]

I used 9k karma, just got a 72h ban.

Shall I keep the weapons?