I got hacked recently, got my acc back, ask blizz for rollback, gm over phone said he cant do that cuz amount of golds i had was too big.
Had to write shitlong email to "customer service feedback @ blizzard something". I've explained whole situation, what they did was made me wait 5days and then I've got banned for duplicating gold, in fact I didnt get a roll back. SO I couldnt duplicate if im not rollbacked "

".
I've called them, they aplogized and asked me to write them e-mail in polish.
BUT WHY IM SAYING ALL THAT CRAP :
GM I've talked with over a phone, I guess was a new to the job, because he told me stuff he shouldn't - I believe.
What he said - he said that - they can always rollback but after investigation if IP that was suppoused to be a hacker wasnt from their hacking ip data base, they will ban it most likely