how can i reser my d3 password?

[xutiga]

hello everyone
any ideas? i forgot my d3 pw and secret question. but i do still have access to the mail i registered game with. i filled a so called ticket 'i got hacked' but support answered me that my account is fine and i cant log in and use it. i also cant reset pw via secret question cuz as i said b4 i forgot it too

so any help wud be nice
thx a lot

[Xel]

Send them your ID.

[xutiga]

i did sent a scan of my passport and they answered thet my acc is fine...

[xutiga]

heres the blizzard supports answer

Dear ,

The status of your Customer Support ticket #has changed to “Resolved.”

You can view your ticket details or check its status by clicking the link below:
<>

If you can’t click the link above, copy and paste the entire URL into your browser.

This is the latest response from Customer Support:
Greetings !

Hey there my friend, Great to hear from you

The investigation of the unauthorised access to your account has been completed. We have been unable to verify any losses of gold or items caused by malicious access of your account which is great!

If you believe your computer may have been infected by a Key Logger or Trojan, which is used to obtain the account name and password of World of Warcraft accounts used on that computer then please follow this checklist on how to secure your account:
Security Checklist - Account Security - Battle.net

I hope this information helps, we want to do our best for your guys!

Warmest Regards,

GM Smoburz
English Game Master Team
Blizzard Europe

How does a ticket status changed to “Resolved”?
-By you. You can mark a ticket as “Resolved” if you are satisfied with the answer provided in the ticket.
-By our system. Our system will automatically resolve tickets that have a status of “Answered” or "Need Info" for more than 7 days.
-By Customer Support. For tickets that were created over the phone or in-game, Customer Support will mark the ticket as “Resolved” after we get confirmation from you. However, you can always either reopen the ticket or create a new ticket if the problem reoccurs.

What can I do next?
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