its got a chunk of head missing because that character slot is looking for a hairstyle that the model doesnt support. you need to edit the chrhairgeosets.dbc to correct it..there are only 2 hairstyles the model supports. the pony tail and bald. so its looking for more and they are just not there. if you download my dbc files from here http://www.mmowned.com/forums/model-...d-females.html
you can copy the entries for the goblin. the entries for the goblin are in column 2. look for number 2, this is the race number wich i replaced orc female. then you want column 3 to be all the entries with a 1. this is for female. all of those are for the hairstyles. you will have a handfull of bald. and 1 with hair. if you want it to be perfect with 1 hair and 1 bald you have to ecit the charsections.dbc find the entries for the goblin and delete some of the rows pertaining to hair. good luck. look at my files, they would help allot i would think. if you dont want to do all this you might be able to just scroll through the hair button ingame till the space disapears. im sure there is a bald setting for it and one for the pony tail. good luck.