Gentlemen.. Put your advice-complaint-inspirational hats on..
Vincent didnt tell me that they would email me only if the manager liked the advice/complains.
I asked them when i will get the email.
Code:
Tim: Hello. Welcome to our live chat service. How may I assist you?
you: Greetings TIm
Tim: hi
you: I talked to Vincent yesterday
you: And i gave him advices on improving the website.
Tim: cool, he is not here , sorry
you: He told me that you would send an email to me shortly.
you: But, i have not received it yet.
you: Is there any way you could send it now? :]
Tim: well, any suggestions will be reported to our manager, if our manager thinks they are good and special, he will email you about the result
Tim: sorry for the inconvenience
you: Why did you not tell me that yesterday? :)
Tim: he did not ?
you: Nope
you: He just said, that he would tell his manager and then he would send an email about the 500g reward.
Tim: sorr for the inconvenience, if possible, can you plz tell me your advice again and your email address, plz ?
Tim: sorry*
you: Ofcourse, Tim :)
you: Okay my idea is
you: The website is boring. It needs colouring and a new template. I have an idea for a template. YOU need tabs. Tabs are easy, and very organized and not stressing for the consumer.
you: For the colouring part, i believe the best color for websites like this, would be the color Blue.
Tim: very specific :)
Tim: and ?
you: Blue is a nice relaxing color, like the ocean. The human mind is connected to the color of blue so that it relaxes and feels safe. And that is great when you are a goldselling company. MANY companies use scams and hoaxes to get money.
you: Tabs would look like this, for example
Tim: haha, plz do not worry, our business is founded on HONESTY
you: |About Us|Buy Gold|Questions and Answers|How it works (about the concept) :).
you: I know!! :) I have bought from you before, hehe dont worry :)
you: However, i told vincent my proposals yesterday, and he seemed happy about it :). Do you want my E-Mail?
you: Oh, and you should have a tab called "Testimonials" where you can put user reviews under :). Thats great for gold selling sites also, heh.
Tim: good
Tim: and ?
you: That was my advices =).
Tim: cool, may i have your email , plz ?
you: Sure!
you: [Email]
Tim: [Tim confirms my email]
Tim: right ?
you: Yes
Tim: thank you very much, i got it. i will report it to our manager , and if he thinks your idea is good enough, he will email you about the result
Tim: ok?
Tim: within 24 hrs
you: Ok
you: That sounds good, Tim.
you: Thank you for your time :).
Tim: np, have a nice day
Tim: bye
you: bye bye