Question about Unauthorized access bans

[Tierman]

So I got a nice deathknight with 450 BS/mining, and I decided to keep it. I merged them both (semi-stupidly), my account and the account with the DK, and transfered the character over. All went well, I decided I needed to ban the original one so I started spamming for gold websites and flyhacking, yes stupid while on the same B.net account. I received an e-mail today saying the following.

Greetings ************, 

An investigation of the World of Warcraft account ********* has produced evidence that the account has been accessed by someone who is not allowed to use it. The account has been disabled to provide you with an opportunity to secure and regain access to it. Any recurring subscriptions on this account have also been suspended to prevent further monetary charges. 

Further compromises of this account's security may result in the account being disabled again. Please be sure to follow the steps below to help prevent future security issues: 

1. SECURING THIS ACCOUNT 

Account compromises are usually the result of the registered player of the account sharing his or her login information or playing on a computer that has a virus. 

Please remember that it is your responsibility to keep your login information confidential. Any account that is registered to your name may not be shared with anyone except for one minor, of whom you are acting as a parent or guardian. You are also responsible for every use of your login information, whether authorized or not. 

For your own protection, we encourage you to keep the following security tips in mind when using any computer on which you play World of Warcraft: 

- Keep current with the latest operating system and other software updates. 
- Make use of firewall protection if possible. 
- Regularly scan for viruses, Trojan files, and key loggers. 
- Be wary of "spoof" emails and websites and when downloading new software. 

For additional security tips and information, please visit the following sites: 

- Computer Security: http://us.blizzard.com/support/article/21118 
- Account Security: http://us.blizzard.com/support/article/20572 
- Unauthorized Access Policy: http://us.blizzard.com/support/article/20460 

2. RETRIEVING THIS ACCOUNT 

Once you have taken the appropriate steps to secure this account, please send an email to [email protected] with the following information to regain access to the account: 

- Account Name: 
- First and Last Name of Registered Player: 
- Acknowledgement That Account Has Been Secured: 

It is important to note that we are unable to assist any player in retrieving access to an account not created in his or her own name. Please be sure to send this request from the email address that is currently registered to this account. 

3. VERIFYING YOUR SUBMISSION WAS RECEIVED 

We will contact you once your email is received and processed. If you do not receive a reply within 48 hours of sending your email, please send it again. 

Only the Account Administration team can address disputes or questions you may have about the account retrieval process. To learn more about how we are able to assist you, please visit us at http://us.blizzard.com/support/article/21505. 



Regards, 
Lythwar 
Game Master 
Blizzard Entertainment 
www.worldofwarcraft.com

Is there any chance my account with the DK, still on it, will also be banned? Also, if the OO of the decides to regain his account (I have had it for 2 weeks, just decided to take the toon yesterday after waiting), how easily can he get it back since it isnt permanently banned. Should I try to fill out that info and get the account unlocked and try to ban it again. If so, which name would I need, the one on his account, or the one on my B.Net account?

[Tierman]

Greetings! 

Thank you for your patience and understanding while we investigated your reported account compromise. 

Due to the high volume of compromised accounts, it is our intention to put players back in the game as quickly as possible, though not all items may have been restored. Our goal is to keep your characters in a playable condition. We want you to be able to successfully join groups, complete quests, and handle encounters in the world. 

We have concluded our review of your account and have found it eligible for restoration. The details of the restoration are as follows: 

Account: ```````

Character Name: ```````
Realm: ```

Character Name: ```````````
Realm: ````````

Character Name: ```
Realm: ```
Money Restored: ```

Character Name: ` 
Realm: ``

Character Name: ``
Realm: ```` 

Character Name: ```````
Realm: ````````

Character Name: `
Realm: ```` 

Character Name: `````
Realm: `````` 
Item(s) Restored: 
[6] ` 
[6] ` 
[10] ``` 
[10] ```
[10] ``` 
[18] Dream Shard 
[141] Infinite Dust 

Character Name: `
Realm: ` 

Character Name: ` 
Realm: ` 

Character Name:`
Realm:`
Money Restored: ` 


Please be aware that your computer may contain a malicious software program, such as a keylogger, or the account information and password may have been shared with others. In either case, you are responsible for maintaining the confidentiality of your Password, and you will be responsible for all uses of your Password, whether or not authorized by you. Also, note that the security of the Account is your responsibility. 

Please take a moment to review the World of Warcraft Terms of Use at http://www.worldofwarcraft.com/legal/termsofuse.html. Prior to using World of Warcraft, we highly recommend that you change your password and scan the computer system you are using to remove all viruses, Trojan files, and key loggers. For more computer/Internet safety and security tips, please visit (http://us.blizzard.com/support/article.xml?articleId=21131). 

There are many virus scan options readily available on the internet which may be useful, some options are available here (http://us.blizzard.com/support/article.xml?articleId=21118) 

For further security tips, please visit (http://us.blizzard.com/support/article.xml?articleId=20572) 

If you have any questions regarding your compromise, investigation, or restoration, please feel free to send an email to [email protected]. If you wish to provide feedback on any step of the process, you may do so by emailing [email protected]. 

Thank you for contacting us. We hope you continue to enjoy your experience in World of Warcraft. 

Regards, 

Cerrivain 
Specialist Game Master 
Blizzard Entertainment 
http://www.blizzard.com

Just got this from them.

[x Royal x]

Hmm... Alright, it looks as though the OO may have called in - hence the ban. However, they may have thought the hacking/whatever else you did was done by someone other than yourself. Bans occur on an account only, not on a whole Bnet account. So say you have Account A and B and hack on account B. Account B would be banned, Account A would be fine.

Just remember, always be expecting the true lock email which asks you to fax information into them including an ID. If you can get that fax to them before the OO does, the account is practically yours forever.

[Tierman]

Ok. I know that. They didnt ask for any information other than 1st and last name, email and confirmation that I secured it. Also my whole B.net account was indeed locked today, the accounts on them at least.