I have 4 options on the resolve chargeback screen:
Resolve Chargeback
Please select how you would like to resolve this chargeback.
- Provide tracking information
- Provide proof that I already issued a refund to the buyer
- Provide evidence for dispute (other than tracking information)
- Accept liability
If I choose - Provide evidence for dispute (other than tracking information), should I upload the chat logs, find where it says that he used the keys and that they worked, and also upload a screenie of that section?