The WoW Lawyer's Guide to Blizzard Policy

[Verye]

Yes I have access to the email, but when the company took the account, I agreed in an e-mail to change the e-mails to another account that only they could log into. So if I recall it and transfer the character onto a new account, get the old one banned, I should be ok? How should I recall it though? Won't they ask me why I changed the e-mail or how? How will it work, will they ask me for SQ+A? I can provide them with all they need, just want to make sure I go about it in the correct fashion to recall it successfully.

Just say you want to update (sounds more harmless than "change") your email because you can't access your current one. If they ask for more details, say you changed ISP's, and you lost your first email.

Here's how you recall an account (copy and pasted from one of my other guides):


Recalling an account is the act of calling up Blizzard's Billing & Account Services Department (also known as just "Billing") and saying that you want to update your email. If you can provide the account's first and last name, answer to secret question, and its phone number when you still had it, then they'll be able to set the account's e-mail to your e-mail. Recalling is generally supposed to be used if you get hacked, but it can be used to scam people or to get an account back after a scam.

Essentially, whoever owns the email owns the account, so this is a very important part of scamming.

Here's an example of how the conversation will go when you recall a WoW US account. Note, it may not go exactly like this, but it'll most likely go very similarly (if you are recalling a US account.)

Courtesy of Flawz. This example was written by Flawz and edited slightly by me.

-Blizzard: Hello this is Dave from Blizzard Billing and Account services. Can I have your phone-number first?
-Me: 928-123-4587 (Tell them the number you're calling from, not the number on the account. Also, they may not ask this question.)
-Blizzard: Alright thank you. How can I help you today?
-Me: I'd like to update my WoW account's email. It appears my email account was deactivated when I changed ISP's and I'd like to change the e-mail on my account.
-Blizzard: That shouldn't be a problem. I'm just going to ask you a few things.
-Me: Okay.
-Blizzard: What is your account name?
-Me: <<Tell them the acc name>>
-Blizzard: Alright, what is the registered first and last name on the account? (Note, they may simply say "what is your name." The point is, you're pretending to be that person. If they say "what is your name?", give them the name on the account.)
-Me: <<Tell them the full name on the account you scammed>> (While you do this, you should spell out the name, letter-by-letter.)
-Blizzard: (This next question is not always asked; I'm not exactly sure why. Basically, they'll ask what the current email on the account is. If they do and you know it, give it. If you do not know the answer, say that the email account was deactivated a long time ago and you don't remember it. If they then start asking you more questions, seem very suspicious, or refuse to go further, just hang up, wait a few minutes, and call again.)
What is the current email on the account?
-Me: <<Tell them the email.>>
-Blizzard: Alright, I need to know the secret answer to the secret question. <<Asks you the secret question>>
-Me: <<Tell them the secret answer you scammed>>
-Blizzard: Thank you. That is correct. What do you want the e-mail changed to?
-Me: <<Tell them the e-mail you want it changed to...an e-mail address that you own and use>>
-Blizzard: Done, is there anything else I can help you with today?
-Me: That should be everything. Thank you very much. Bye.
-Blizzard: Good bye.

To sum it up, they'll probably ask for phone number, then the account name, then the first and last name on the account, then possibly the current email, then the answer to the secret question (SQA), then they'll ask what email address you want it changed to.


So, you say you don't know the current email. If you call up and they ask for it, say you don't know it. If they then get suspicious/refuse to continue, hang up, call again, and see if you get someone else.

[Souffless]

Thanks for suggestions Verye . My acc banned during May 20 banweave. I sent email 1month before. A few days ago , they sent email about " after careful investigation we removed your ban" , thanks again !

[Verye]

Nice, Souffless. You must've written a good letter.

[Krunkage]

Great guide but i dont see anything (unless i skipped a part) on what the punishment & how i get my account back from Trading accounts, which is currently what they are investigating me for ;[

[Verye]

Great guide but i dont see anything (unless i skipped a part) on what the punishment & how i get my account back from Trading accounts, which is currently what they are investigating me for ;[

I don't think I understand your question.

What are you asking?

[Krunkage]

I don't think I understand your question.

What are you asking?

What is the punishment for trading WoW accounts, closure? suspention?

[Verye]

What is the punishment for trading WoW accounts, closure? suspention?

It's the AA employee's decision.

[khaled1994]

OMG ty.
"you wrote too much"
i love u<3

[fomo]

very nice guide

[SpaZMonKeY]

Hey Verye, got a quick question for ya....

My main account got banned in the ban wave, like many others. I actually was dumb and had been using a glider very lightly about a week or two previous to the bane wave (Never done anything illegal before that). Now I only used the glider on a lower toon on my account, and all the others (Including my T6 Hunter with 4.9k gold lol) werent involved.

Now this account is MINE. I can verify every last bit of info including CD Keys. I sent an email asking them to re investigate because I had just recently noticed that my anti virus removed a few trojans and worms off my PC, and I may have been hacked. A few days later, I got a response saying that the closure was merited, and it would stay closed.

Do you think theres anything I could do here? They said if I want to seek this further to call a certain number, which I will do. But wanted to get some advice from you... I am a very good liar, and can be very convincing. And my accounts only been used on my ISP, and no others.

Im probably screwed, but any advice before I call would be great. Thanks.

[Warrimonk]

Amazing guide thanks a ton! You really made my day!

[syphero]

Hi,
I really need your help.
I've read your guide, only the how to get a banned account back part though.
Three days ago I made up a story, sent it in to Blizzard, and now I've finally got an answer, just telling me that I'm banished for using a third part software, and thats it..
What am I suppose to answer? In my story to them I didnt tell I knew it was banished, just that I'd lost acess to it.

Thanks in advance,
Syphero

[Verye]

Hey Verye, got a quick question for ya....

My main account got banned in the ban wave, like many others. I actually was dumb and had been using a glider very lightly about a week or two previous to the bane wave (Never done anything illegal before that). Now I only used the glider on a lower toon on my account, and all the others (Including my T6 Hunter with 4.9k gold lol) werent involved.

Now this account is MINE. I can verify every last bit of info including CD Keys. I sent an email asking them to re investigate because I had just recently noticed that my anti virus removed a few trojans and worms off my PC, and I may have been hacked. A few days later, I got a response saying that the closure was merited, and it would stay closed.

Do you think theres anything I could do here? They said if I want to seek this further to call a certain number, which I will do. But wanted to get some advice from you... I am a very good liar, and can be very convincing. And my accounts only been used on my ISP, and no others.

Im probably screwed, but any advice before I call would be great. Thanks.

Please contact me on AIM or MSN immediately.

Hi,
I really need your help.
I've read your guide, only the how to get a banned account back part though.
Three days ago I made up a story, sent it in to Blizzard, and now I've finally got an answer, just telling me that I'm banished for using a third part software, and thats it..
What am I suppose to answer? In my story to them I didnt tell I knew it was banished, just that I'd lost acess to it.

Thanks in advance,
Syphero

It means they didn't believe your story. They probably investigated, saw that there was no previous compromise report, saw that no damage was done to any of the characters, saw that no information was changed in the days prior to the ban, and decided that you were lying.

As I said, the chance of getting unbanned for botting is incredibly, incredibly low.

[syphero]

Damn it!!!
Are you sure that there isnt any way to get back?
Cant I make a new email and try a new story?
Anyways,
Thank you very much. Very nice guide also.

I'm on a EU server btw.


Syphero

[Verye]

Damn it!!!
Are you sure that there isnt any way to get back?
Cant I make a new email and try a new story?
Anyways,
Thank you very much. Very nice guide also.

I'm on a EU server btw.


Syphero

If you were on US, you might have a chance, due to their supervisor email. EU has no such thing, though, so there's nothing you can do, sorry.