Last week I created a few new accounts. I used different email address so I could keep them separate in case I decide to get rid of the new accounts. This morning one of the 4 accounts was banned for botting. So I had to call them and find out. Here's what I found out:
it seems I used 3rd party software (they won't say) for some months. I asked them to check the account's creation date. Oops, my account was created just last week while those alleged botting was months ago.
I was unbanned quickly but I asked for compensation for being falsely accused, they wouldn't do diddly-squat and still won't tell me what program or why they thought I was botting long before I created this account.
Also one of my character's name got flagged for a rename, they can't tell me why there are a few other active players named Susuwatari while mine was flagged as bad name. And they won't tell me why Susuwatari was flagged as bad name. I've searched Google and Bing, all keeps pointing to Japanese name for soot balls that appeared in My Neighbor Totoro and Spirited Away. I asked them to check into that, they said they'd look and got me off the phone. I bet they won't do squat and those few players would keep playing without a problem. The only way Susuwatari could be bad name is if it was bad in fictional language like Elfish (LotR) or Klingon.
It seems error can happen, and some people who works at Blizzard can be dumb ass idiot who don't know. I don't know how they decide the ban but if they have to manually enter anything, it is possible they may have transposed letters or selected the wrong account and if error can happen, who knows how many other accounts were wrongly suspended or banned or even wrong names flagged because of dumb people inside Blizzard?
They are already hurting their chance of keeping me on. I cancelled subscription as I couldn't find any new fun stuff to play and boxing 5 didn't make much of a difference. I'll check back with Legion is due to release. Of course if any of my account gets suspended or banned falsely while I am not playing, **** them and I'm looking for non Blizzard, non EA games to play.