Greetings,
Thank you for contacting us with regards to the World of Warcraft account you are using. We have reviewed the account and were unable to find any restrictions which would prevent you from accessing the account or the game servers. If your account was suspended and your password reset, please try to log into the game client with the temporary password that was sent to you before accessing the account information page to change your password.
If you suspect that this account has been compromised, please follow the steps below to regain access to the account and then contact us via an in-game petition or via this form:
http://us.blizzard.com/support/webform-us.xml.
Please remember that it is your responsibility to keep your login information confidential. Any account that is registered to your name may not be shared with anyone except for one minor of whom you are a parent or guardian. You are also responsible for every use of your login information, whether authorized or not.
As a reminder, Blizzard Entertainment representatives will never ask you for your password.
Additionally, Blizzard Entertainment does not recognize the transfer, purchase, sale, gift or trade of an account, nor any offer to purchase, sell, gift or trade an account. Further information about Blizzard's World of Warcraft account-related policies can be found in our Terms of Use (
http://www.worldofwarcraft.com/legal/termsofuse.html).
After you have successfully logged in to World of Warcraft with the password sent to you, you can go to the Account Management page (
http://www.worldofwarcraft.com/account/) and create a new password of your choosing. For tips on selecting a secure password, visit
http://us.blizzard.com/support/article/21130.
It can take up to one hour for our system to generate and send the new password. If you have not received a password within one hour of this message's delivery, please check your Spam, Junk or Suspect Mail folders.
If you are still unable to locate the email containing your new password, please contact us using this form:
http://us.blizzard.com/support/webform-us.xml.
For your own protection, we encourage you to regularly scan the computer you use to play World of Warcraft for viruses, Trojan files, and key loggers. For more security tips, visit
http://us.blizzard.com/support/article/21131.
It is important to note that we are unable to assist any player in retrieving access to an account not created in his or her own name.
If you are looking for an added layer of security, we currently offer the Blizzard Authenticator, an optional device that can help prevent unauthorized account access. For more information about how the Authenticator works or how to add one to a World of Warcraft account, please visit the Blizzard Authenticator FAQ at
http://us.blizzard.com/support/article/24660.
Thank you in advance for your time and patience. We appreciate your continued support of World of Warcraft.
Sincerely,
Account Administration
Blizzard Entertainment
http://us.blizzard.com/support/article/21505
-----Original Message-----
From: *Censor*
To:
[email protected]
Sent: 5/31/2011 7:23:10 PM
Subject: Blizzard Entertainment -- Exploitation Penalty
1. email address verification -- *Censor*
2. world of warcraft account name -- *Censor*
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Hey, I got suspended for supposed hack use for 72 hours. I'm honestly as pissed off as can be because I never used a hack on my account ever and would never compromise it. What the hell! I was playing waiting for guildies to get out of a BG to que me and I DC and try to relog and then it says im suspended?! I WAS ONLINE WHEN I WAS DISCONNECTED. No GM had the decency to at least contact me to warm me? What the hell. Now I'm out 3 days because of some jerk GM misusing his powers. I'll be having a lengthy chat on the phone if this isn't solved VERY SOON. I'm not waiting 3 days, or I'll just charge back on my credit card and ditch WoW. I'm sick and tired of GMs abusing their powers, and the lack of warning.
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*Censor*