Welcome back,
We’re sorry to hear about your account compromise. It dismays us to discover that a player’s enjoyment has been interrupted by unscrupulous thieves to pillage accounts for their own personal gain. We are committed to protecting our players and our games, and understand that an ounce of prevention is worth a pound of cure.
To that end, congratulations! You have been selected to participate in a new account security initiative in which we send a Blizzard Authenticator to you for free.
The Blizzard Authenticator is a small device that displays a 6-digit code, which functions as a secondary password when you log in. The code constantly changes and is only available to the person with the authenticator. As a result, would-be thieves who acquire your login information are prevented from logging in because they do not know the correct code. Attaching the authenticator to your account will also reward your characters with the Core Hound Pup in-game pet!
Interested? Participation is easy. Simply log in to the Blizzard Online Store, order the authenticator for $0.00, and confirm your shipping address. Act quickly! This invitation expires in 14 days. Steps to place an order are included below.
Regards,
Blizzard Entertainment
Blizzard Entertainment
Steps to Claim the Blizzard Authenticator:
An out-of-date address can prevent the authenticator from being delivered. The authenticator should arrive in 2-3 weeks. For this initiative, Blizzard is unable to ship to international addresses, PO boxes, APOs and FPOs (military addresses). Although a valid payment method is required to initiate a transaction with the online store, your card will not be charged for the authenticator or its shipping.
1) Open your browser and navigate to Blizzard.com/store
2) Click “LOG IN” on the top right if you have not already logged in
3) Users with authenticators will be prompted to provide the correct code
4) Once logged in, search for "AUTHENTICATOR"
5) Select "Battle.net Authenticator- Blizzard Logo (no charge)"
6) Select "ADD TO CART"
7) Select "CHECK OUT"
8 ) A “Battle.net Authenticator” with price of $0.00 should appear in your shopping cart
9) Verify that the “SHIP TO” address matches your current address
10) Provide a valid method of payment (your account will not be billed for this offer)
11) Click “CONTINUE TO NEXT STEP”
12) Click “PLACE ORDER NOW”
13) Your account is now queued for a free authenticator.
**Have restoration or login follow ups? You'll get the fastest response by navigating to "Battle.net" selecting "Support" "Contact Support" and submitting a description of the issue.
**Already purchased an authenticator? Although refunds are out of the scope of this initiative, you can still redeem this free authenticator as a backup or gift.