Get your mogs/heirlooms from Banned Account

[matisyahu]

The delay is only because theres far more request than before, because of banned accounts. At least it's manual, and with the Prepatch release and the future launch of BFA obviously they have something else to do. There's a 30 days delay so just wait.

im not complaining that it takes time , i mean they did mention the 30 days period multiple time and the fact that i get some stuff isnt something i take for granted , but as others mentioned blizz did already log their chars after the requests even though they didnt send a reply while for others (including me ) there was no login which makes me suspect they recognized the loophole and trying to fix it.
or maybe they are indeed just overloaded and im too pessimistic for no reason :P
either way i have nothing to lose so we just wait

edit: forgot to +rep the OP , did it now!

[Hazzbazzy]

im not complaining that it takes time , i mean they did mention the 30 days period multiple time and the fact that i get some stuff isnt something i take for granted , but as others mentioned blizz did already log their chars after the requests even though they didnt send a reply while for others (including me ) there was no login which makes me suspect they recognized the loophole and trying to fix it.
or maybe they are indeed just overloaded and im too pessimistic for no reason :P
either way i have nothing to lose so we just wait

edit: forgot to +rep the OP , did it now!

Blizzard don't have time to stop the process to fix it. With the volume of requests and their legal requirement to meet the request within 30 days (this is an enforced legal requirement), they can't simple say "don't process anymore until we've amended the process" as they would get swamped.

[culino2]

Blizzard don't have time to stop the process to fix it. With the volume of requests and their legal requirement to meet the request within 30 days (this is an enforced legal requirement), they can't simple say "don't process anymore until we've amended the process" as they would get swamped.

The login system was something that could lead into server instability or crashes: Remember, they logged your characters over and over again, so resources get lost. As all data before the exploit went public should have been collected, they do have some time to fix their stuff, simply let the support collect all the other data before and append the missing login system data later. If they're clever (dunno it's Blizzard), they have something to merge the data so it's ready after the login crap has been fixed. I mean we haven't seen a single success report since one week, so shouldn't make it sense?

It's just my oppinion, but I would say we will know more pretty soon. A time buffer of 2 weeks is great for the support team, 1 week is weak.

[Neyia]

The login system was something that could lead into server instability or crashes: Remember, they logged your characters over and over again, so resources get lost. As all data before the exploit went public should have been collected, they do have some time to fix their stuff, simply let the support collect all the other data before and append the missing login system data later. If they're clever (dunno it's Blizzard), they have something to merge the data so it's ready after the login crap has been fixed. I mean we haven't seen a single success report since one week, so shouldn't make it sense?

It's just my oppinion, but I would say we will know more pretty soon. A time buffer of 2 weeks is great for the support team, 1 week is weak.

I only think they have a lot more request than previous weeks, so they can't do it as fast as before. We are on a exploit/bot board and everyone get ban here, so they probably have a massive amount of request in this last week.

As Hazzbazzy says, hey are indeed just overloaded

[Kolobuhin]

Can confirm this still works in ru zone, got heirloom, achievements, pets and mounts on absolute empty new acc, mogs aren't yet added tho, but i guess it's ok while request's still in process.

[bestiale]

seems i had back some achi but still no mounts and mogs, process still running after 4 days. i've 2 old vanilla accounts with plenty of stuff i guess it will take some times.

[Hazzbazzy]

The login system was something that could lead into server instability or crashes: Remember, they logged your characters over and over again, so resources get lost. As all data before the exploit went public should have been collected, they do have some time to fix their stuff, simply let the support collect all the other data before and append the missing login system data later. If they're clever (dunno it's Blizzard), they have something to merge the data so it's ready after the login crap has been fixed. I mean we haven't seen a single success report since one week, so shouldn't make it sense?

It's just my oppinion, but I would say we will know more pretty soon. A time buffer of 2 weeks is great for the support team, 1 week is weak.

Resources at Blizzard, regardless of their reputation, are cheap. They also can't afford to get data wrong, as they have no legal defence.

[tehcheffe]

I just put in my ticket yesterday evening. Will update if it gets through, so we know if it still works or not. Got a perma banned account on my B.net (banned a few months after MoP started) with some old unobtainable stuff like Arcanite Ripper and such things.

[Hazzbazzy]

I just put in my ticket yesterday evening. Will update if it gets through, so we know if it still works or not. Got a perma banned account on my B.net (banned a few months after MoP started) with some old unobtainable stuff like Arcanite Ripper and such things.

Everybody keep it calm. The data request process is pretty clear cut.
In a summary:

• Blizzard is legally allowed to take 30 days to process the data request.
• Requests are not automated, they have to run through Blizzard support.
• Right now Blizzard has a large volume of requests to process, and support is limited.
• There is no way to speed up the process past the verification step.
• The more data your account has, the longer the process will take.

Speculating about this process seems like debating over as to why your coffee machine takes so long.
This is the reason why I also shift towards that posts containing nothing but a statement that someone's request is still not fulfilled have little value.
As such, posts of this kind are discouraged.

I'll be keeping an eye out and will continue to remove posts as needed. One thing is certain, these posts are no reason to fight over.

Do not reply to this post.

See above.

[motastic]

Have anyone tried to use EU VPN + login into EU region of any of the games and then request data? I've heard that you get all of the data even if its from NA region as long as you are a EU citizen.

[Kimpan90]

Have anyone tried to use EU VPN + login into EU region of any of the games and then request data? I've heard that you get all of the data even if its from NA region as long as you are a EU citizen.

Its the new GDPR law, as long as you are a EU citizen, you can get ALL your data. This means, you need to have a EU ADRESS.


Im from Sweden and if I had a NA account, I could request ALL that data as well.



VPN or not.

[motastic]

Its the new GDPR law, as long as you are a EU citizen, you can get ALL your data. This means, you need to have a EU ADRESS.


Im from Sweden and if I had a NA account, I could request ALL that data as well.



VPN or not.

Yes, but the point is how they determine if account is EU. I have EU region licenses on mine and it doesn't let me use this. I am guessing they look at the IP addresses ever logged in and then it flags the account somehow? Or maybe the request have to be made using the EU ip address?

[Kimpan90]

Yes, but the point is how they determine if account is EU. I have EU region licenses on mine and it doesn't let me use this. I am guessing they look at the IP addresses ever logged in and then it flags the account somehow? Or maybe the request have to be made using the EU ip address?

Your registration and ID card. IP adresses has nothing to do with this.

[Neyia]

Yes, but the point is how they determine if account is EU. I have EU region licenses on mine and it doesn't let me use this. I am guessing they look at the IP addresses ever logged in and then it flags the account somehow? Or maybe the request have to be made using the EU ip address?

How you determine if you are in europe or not ? With your country. The same way with Blizzard, they checks the country for which the account was registered.

You can try something:

- Change your country (and address) in Bnet for a EU address (with a request to Blizzard)
- Go to GPRD page and use something else than ID verification (Because your ID isn't in EU)
- Report here if it work or not

[Hazzbazzy]

How you determine if you are in europe or not ? With your country. The same way with Blizzard, they checks the country for which the account was registered.

You can try something:

- Change your country (and address) in Bnet for a EU address (with a request to Blizzard)
- Go to GPRD page and use something else than ID verification (Because your ID isn't in EU)
- Report here if it work or not

Do not advise people to do this, it's Fraud.