Hey mmowned a couple of hours ago my friend was in mgt heroic he wanted the robe but was afk at rolls, so wrong person recieved it. They both made a ticket to give the robe to the right person. Then after 2 hours of waiting the person with the robe disechanted it, and went offline. The ticked still open. The other one talked with a gm and recieved that item by mail. But the otherone still had the mats when he came back online.