The email is only for people who have actually input their email.
The chance of this working is reduced if the recovery questions are actual questions and not just "Recovery question 1" etc.
You don't need at least one password. In the window where you type info about your account, just state some BS about you not knowing or it got hacked etc..
Customer support gives you the account, it's going to say you did not provide enough information but if you at least filled everything out you can open a ticket with support and they will look at what you typed in the white window at the bottem.