Tonight's the big night, Garrosh HC + mount is scheduled to be done tonight, no word on it yet though, so I'm not sure what's going on.
Edit: Well, still no word on it. This no response thing from their customer support is just terrible.
Edit: Clearly not happening tonight. I'm getting tired of this always getting pushed back.
After leaving them some messages before I went to bed letting them know I was never contacted, they responded with what seemed to be an attempt to insult my intelligence, and are now ignoring my questions about the order.
Update: Got in contact with them, was told they were having trouble getting hold of the raid group and that it was scheduled to be finished Thursday night. Never contacted by raid team, let them know that I never received word from the raid group and they said they'll look into it.