Wrong authenticator number -_-

[wizofoz]

I have 2 accounts, when i try to log in it says wrong authentication code..

I can login into 1 of my account on my main pc (because it doesnt require authentication code anymore, unless i restart my router), also none of my items are taken so im not beeing hacked..

What the hell do i do now? cant submit ticked because u need to be logged in for that.. (LOL)

[Liis]

It could just be out of sync. Try pressing the resync button at the lower left corner. (assuming you have a mobile authenticator)

[wizofoz]

i tried it many times already.. ;/

[Liis]

Alright
There should be a restore options in mobile auth menu. Have you tried that? That way you should be able to reconnect a "new" authenticator without contacting blizzard.

Only do that if you're sure that that authenticator is for the account you cant login to though.

[wizofoz]

yeah i tried restore too, couple of times.. still wrong authentication code...
this is epic - getting a soft to protect my account, and instead getting ****ed by it! love blizzard

[Liis]

Might sound stupid, but I have to ask. Are you sure that that authenticator is for that account and not the other (since you said you have 2)

If your answer is yes. Then the only suggestion I could give you is to call Blizzard support. They should be able to help you after getting your secret question answer/name and stuff.

[wizofoz]

I couldnt get a 2nd authenticator because i dont have a 2nd phone, so i somehow added same authenticator for both accounts, it worked fine untill now, not it doesnt work at all

[Jaerin]

Can always use the PC authenticator...its how all my bots have authenticators

winauth - Battle.net / World of Warcraft / Diablo III Authenticator for Windows and Windows Mobile - Google Project Hosting

or I've heard you can run the android version in a java VM or something like that

[wizofoz]

iv sent them my id and requested to disable authenticator, and they replied with this:


In order to help you further, please reply to this ticket, and submit the information requested:

- Your Battle.net account email
- Full name registered on the account
- The last 4 digits of the credit card/bank account number or Full Pre Paid Game Card used for the payment
- A legible scan or photo of a piece of government-issued photo identification, such as a passport or driving license

Please also provide us with the correct and up-to-date details to be registered on the account.

Kind Regards,


... "please reply to this ticket" ...
how do i reply back to this? do they mean reply to their email or what? (it says noreply on their email tho "[email protected]") (i cant even login into my account so how do i reply to this?)

"The last 4 digits of the credit card/bank account number or Full Pre Paid Game Card used for the payment"
i didnt buy the game from blizzard store, i bought it from another site, however i bought starcraft2 account almost 2years ago from blizzard on the same account

" Please also provide us with the correct and up-to-date details to be registered on the account."
what does this mean?? i need to provide them my password as well or wtf?

can someone explain what the f*** is happening to me here? LOL