Usually anytime i try to call blizzard's phone support, it takes so long to actually get through, atleast 45 minutes of phone spamming to get to it.
So what you need to do is, when it asks you if you want to go to the english or spanish portion, you choose spanish. Once you are there, you can pretty much press 1 until you reach the operator. And i'm not really fluent in spanish, so i just kept saying "Hablas Engles?" Which is "Do you speak english?" And at that point they will route you to the english section where you will immediately get through. You will still have to wait for someone to answer, but you wont have to wait to actually get connected.
I don't know if this was posted before so if it was just tell me and i will delete it