In the world of warcraft, you often fall threw the map...
So my good friend and I discovered away to have a ticket open for 2-3 mins before a GM talks to you.
State your issue, than add "I'm stuck and don't know what to do"
Example
Hello there, I am currently crying to you because someone said I'm terrible. This hurt me emotionally. I'm stuck and don't know what to do, can you please help me?
Sometimes a GM will read it and send it to the back of the line, so just give it 10 mins and open a new one and get stuck (go read exploits to fall under maps). Than when the GM asks if they can help you with anything else, answer with "Yes, [Question, comment or what you shld search in Google]"
Sorry if this doesn't belong here. If it doesn't, than it probably doesn't belong on this site.