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Chat InformationYou are now chatting with 'Marguerite'
Marguerite: Welcome to
www.GUY4GAME.com! How may I assist you today?
you: Hi, my account got banned during your powerlevelling service.
you: Order #137270
Marguerite: Okay ,
Marguerite: Please hold on, thank you.
Marguerite: We could log in your account ------- now ,
Marguerite: Could we know which account you got banned please ?
you: -------
you: I had you level him 2 levels, switched to the account -------- and then got on after taking a break a couple hours and have this message in my inbox
Marguerite: We tried -------- just now , but got passwrod error
you: ***Notice of Account Closure*** Account Name: -------- Offense: Terms of Use Violation - Account Sharing Details: After a thorough investigation, we have found that the registered user of the account has shared account login information and allowed others to access the account. The actions detailed above have been deemed inappropriate for World of Warcraft by the Support staff of Blizzard Entertainment. Please review the World of Warcraft Terms of Use at
http://www.worldofwarcraft.com/legal/termsofuse.html which state that your Password is to be kept confidential at all times and you are solely responsible for the security of your Password. You may not disclose your Password to anyone, or allow your Password to be used by anyone other than yourself and/or your one (1) minor child. You are responsible for maintaining the confidentiality of your Password, and you will be responsible for all uses of your Password, whether or not authorized by you. Also, note that the security of the Account is your responsibility. Furthermore, Blizzard Entertainment does not recognize the transfer of Accounts, and any unauthorized transfer of the World of Warcraft software (as set forth on the worldofwarcraft.com website) will result in the permanent deletion of the Account attached to that software. As such, this World of Warcraft account has now been closed by the Account Administration staff based on review of the above account infraction incurred. This action has been taken in accordance with the Terms of Use (
http://www.worldofwarcraft.com/legal/termsofuse.html) and our game policies (
http://www.blizzard.com/support/wowgm/?id=agm01712p). The recurring subscription on the account has been disabled to prevent further charges. Lastly, according to the World of Warcraft Terms of Use, to which all players agree when installing World of Warcraft, Section 5, Paragraph C [Rules Related to Game Play] states that you may not do anything that Blizzard Entertainment considers contrary to the "essence" of World of Warcraft. This entails access to another World of Warcraft account, including, but not limited to, the deletion of items/characters and redistribution of in-game currency or possessions. The bottom line is that we want World of Warcraft to be a fun and safe environment for all players. Any disputes or questions concerning this account action can only be addressed by Account Administration. To learn more about how Account Administration is able to assist you, please visit us at
http://www.blizzard.com/support/wowaa/. We thank you in advance for your time and for respecting our position. Regards, Account Administration Blizzard Entertainment
www.WorldOfWarcraft.com
you: The password to ------- is removed.
Marguerite: Please hold on, thank you.
you: Hello?
you: ..?
you: I really need an answer please.
you: Hello...?
you: Please answer I think 45 minutes is enough time for most.
you: This is truly Grade A service...
you: I'll just have to take it up with the Better Business Bureau if I don't get an answer
you: ...
you: I've been holding for 25 minutes.
you: At least have the decency to answer me
you: This is just indecent and low...