OK so this was my first time ordering gold, had some extra money that I got from a PayPal Scam, anyway I ordered 10k gold, took about 4 days (due to WOTLK - coming out.) JD was my customer service rep, and to my surprise he spoke english... One of the best things was due to my phone being unlisted - they needed some other info, after talking with him he was quick to give me his cell#. Not the cheapest place - they did offer a discount code, service was perfect... Well worth the money.