IGXE.com not giving a refund, this seems suspicious

[Ingmaesing]

I enjoy multi-boxing, and I have successfully bought CD keys from IGXE.com before, since Blizzard does not offer online downloads of Warcraft, nor the ability to Pay using Paypal (actual money from Paypal, bot credit card THROUGH Paypal). My first account is about to run out of gameplay time so I tried to buy a key code for a 60 day time card.

My oder begins to go through normally, but then I get an email from IGXE saying this:

Thank you for shopping at IGXE for all your gaming needs.

In order to better serve the Internet community and reduce the harm
associated with online fraud and identity theft, IGXE has developed a
comprehensivefraud prevention policy.

We apologize for any delay, while your order was checked by our
automated fraudprevention system. Unfortunately something about your order had
been flagged bythat automated fraud prevention system. This is most
commonly caused by somesort of mismatch between the address
provided with your order, and what the credit card has reported back.

In order to authenticate, we will ask that you provide us with a copy
of your government issued photo ID or passport.
Thank you for your cooperation and your business.
Fax : +1 (650) 240-3909


IGXE Sales
IGXE Inc. - An Internet Game Exchange Paradise

Now, I have used Paypal MANY times before, and have never gotten a message like this. I am not, at all, EVER giving anyone online a copy of my photo ID. Since I transferred money directly from Paypal; no credit card or e-check from bank, I do not understand how I could be flagged by a fraud prevention system. My Paypal account works fine everywhere else, and has worked with IGXE before.

I send a message to their customer support asking for a refund:

I recently bought a 30 day timecard for World of Warcraft (US edition), but shortly after the payment was sent, I got an email notifying me that there was an issue with the payment, and I would need to provide photo ID or a passport. I do not give out this information to anyone online, so I am requesting a refund of the $30.99 I payed for the timecard.

I also would like to know what the details of the problem were, since I did not pay with a credit card, and the email states that: "This is most
commonly caused by somesort of mismatch between the address
provided with your order, and what the credit card has reported back."

I have bought two CD keys and 2 BC expansion pack CD keys in the past and there has been no problems of this sort.

And here is their response:

We are sincerely very sorry if we have bothered you for asking for a
copy of your photo ID! We just need a digital picture of your photo ID to
help confirm your order. This is because we are partially responsible
for ensuring the secure use of our customers' billing accounts. You can
just take the picture very easily by a digital camera or PC camera or
even cell phone camera. And then just reply us the email with the
digital picture in the attachment. Hope you would understand our position.
have a wonderful time!

I reply again, but I feel like I'm running in circles with this one:

The problem is that I do not have a photo ID and don't know where my passport is. And do not feel safe giving out a copy of any forms of identification to anyone over the internet.

And I get this:

Thanks for your mail!
Without the photo ID, your order might not be passed buy the automated
system.
We just appreciate your understanding in this matter!
Best regards,

IGXE Sales

I don't think they get it...

To me, this seems VERY suspicious. Why do they need my photo ID? I've used Paypal before with no problem like this. They do not seem to be willing to give me details of what happened, but continue to ask for my ID. They must have my money somwhere, so why can't they just issue a refund and forget it? And why is this the first time this is happeneing when I have used this site 4 times before?

Can anyone tell me what to do? Should I file a report with Paypal?

EDIT: Just to clarify, they have my money, but I did not get the game card key I payed for at all.

[[M]agz]

1. Dont send anymore emails to these guys
2. File a dispute against tem through paypal
3. If you get your money back dont ever buy with these guys again

Hope this helps

[Unholyshaman]

Sounds fishy... might even want to just check with some kind of legal institution just incase, they might be able to give you some advice on the matter.

[Unholyshaman]

ye or dispute it via paypal, tbh i didn't read your whole thread, just like half so i thought at least just find out if you really have to send them the ID doc etc. But ye try dispute.

[Unholyshaman]

damn i feel sorry for paypal, imagine how many disputes etc they get a day lol.

[[SpNiz]]

I really hope that you get your money back safetly
Itäs not fun to loose the money just like that.

[Unholyshaman]

ye it sucks especially when the thing you doing is actualy legit :P