Greetings,
We are sending you this email to inform you that your account <...> has been suspended until such time that the ownership of the account has been confirmed.
In order for us to release the account to you, we will require a new submission, adhering to the guidelines below:
1. A picture with both the ID document, and your account's original CD key sticker, in one frame.
2. A picture of your ID, with a written note next to it, with the text "To account administration"
3. A picture of yourself, holding up the ID card. (Text must be legible and face visible).
While these requirements may seem overly strict, we consider it to be of vital importance that no account be unrightfully claimed by an impostor. As such, these measures are necessary.
Again, in order to submit your ID, please send us:
- A fax, scan or digital image of nationally recognised photo ID, such as passport or drivers license.
and
- The last 4 numbers of the credit card you are using on this account or a picture of the game card used, if you use those.
IMPORTANT: Also include your full Name, Address, Account Name and E-mail Address and send it via one of the following methods:
E-Mail:
[email protected]
Fax:
00 33 130 679 012 (With a Header Sheet marked for the attention of the Account Administration Team)
Post:
Blizzard Entertainment SAS
TSA 60 001
Service Administration des Comptes
78143 Vélizy Villacoublay Cedex
France
As soon as we have this information we will be able to progress the resolution of this matter for you.
Should you have other questions or concerns, feel free to contact us again.
We hope you continue to enjoy your experience in World of Warcraft!
If you wish to review our current Rules and Policies, they can be found at:
World of Warcraft Europe -> Game Policies
Regards,
Vendhzar
Account Administration Team
Blizzard Entertainment Europe
World of Warcraft Europe
If you reply, please include all previous text and files related to this e-mail.