Banned... AGAIN

[chochobob]

So the other day I was banned for buying gold. But I got unbanned and convinced Blizz that i was hacked. Today, i was out all day and came home to find that I was banned for using 3rd party tools. But this time i really didnt do anything. Here is teh email.



Greetings,

Account Name: WoW1
Realm: X
Character Name: X

A user of the above account has recently been involved in actions deemed inappropriate for the World of Warcraft by the In-Game Support staff of Blizzard Entertainment. This decision was made after a thorough investigation of the situation as a whole.

When a harassment report is made, all players involved in the incident are subject to review, which may result in account penalties. Though we are unable to discuss the outcomes of our investigations due to privacy concerns, rest assured that this incident has been looked into very thoroughly, and the appropriate actions have been taken on all involved accounts.

Any disputes or questions concerning the following account action can only be addressed by Account Administration. To learn more about how Account Administration is able to assist you, please visit us at Support Contact Information - Battle.net Support .

Account Action: Account Closed

Offense: Unapproved Third Party Software

A third party program is any file or program that is not a part of the World of Warcraft software, but is used to gain an advantage in the game, such as increasing your movement speed or teleporting from one place to another beyond what is allowed by game design. It also includes any programs that obtain information from the game that is not normally available to the regular player or that transmit or modify any of the game files. Normally, this classification does not include UI modifications, except those UIs that require an external application to function. Any external applications that are used in conjunction with World of Warcraft can cause quite a few unwanted side effects. Some of the major possible results of the use of third party programs can be instability of the game to the point that a player "crashes" from the game quite often. External programs can also be used to transmit viruses, spyware, and other unwanted programs into a player's computer. Third party programs can also be used to obtain information from the player's computer, such as account, password, and personal information.

For further information, please view the World of Warcraft Policies and Terms of Use Agreement: (In-Game Policies - Battle.net Support) and (Blizzard Entertainment:Battle.net Terms of Use). Please be aware that additional inappropriate actions may result in further disciplinary action, up to or including account closure.

We understand that these policies may seem harsh, but they are in place to ensure that every player is able to fully enjoy their travels in the World of Warcraft. Thank you in advance for respecting our position.


From this, I assume i actually was hacked. This is the character I had about 50k gold on. So I am assuming i was hacked. Think this is really what happened? I am calling Blizz now and i made a ticket.

[chochobob]

So Blizzard has replied with this.

The status of your Customer Support ticket #28754778 has changed to “Resolved.”

You can view your ticket details or check its status by clicking the link below:
<ticket/thread/28754778>

If you can’t click the link above, copy and paste the entire URL into your browser.

This is the latest response from Customer Support:
Blizzard Entertainment - Customer Support

Thank you for your continued correspondence. After an additional thorough review of the action taken against this account, we regret to inform you that we have arrived at the same conclusion and the account action will not be removed under any circumstances.

While we understand that you may have concerns regarding the nature or application of the policies related to this account action, we must reiterate that it is the result of a breach of the Terms of Use (Blizzard Entertainment:World of Warcraft Terms of Use), which all players accept before accessing the game environment.

As this issue has been reviewed by multiple representatives, it is now considered closed. Should you have any questions regarding a different account or issue, please feel free to contact us again. However, further inquiries regarding this issue will no longer receive a reply.

Regards,

Blizzard Entertainment
Battle.net Support


Though i did nothing at all. Is there anyone that can help me?

[Thaadevil]

Call them I'd say..
Use skype and sound angry when you call them, that's how I got unbanned ^.-

[Chloroform]

I used to do unban services, pm your Skype and we can work out a deal.
If you want your account back of course