I bought ISK (Gold) for Eve Online some time ago. They stated on their website that they deliver instantly & have a 24/7 chat support.
So I bought some ISK via Paypal and got an email that I should get in support chat to get the name of the trader & the place of trade.
So I jumped into the support chat and told them my order number etc. The Support guy said that their gold supplier is not available and that I should try again later. I waited 8 hours and logged in again! Different guy, 100% identical sentences, must be a bot obviously.
I waited one day and tried again. This time I got a human support, he told me that their supplier is still offline and I should try again in 4 hours. Alright, I waited that time, tried again and got a bot... So I opened about 30 support chat windows and one of them was a human (not the same as the first time). Same blabla but additionally he told me that their supplier is in hospital. I did not want to wait and told him to refund me. He said he is not able to, only the manager is able to and he is not at work right now. He said he left a notice for him.
3 Days passed and still nothing. So I just requested a Paypal chargeback. Shortly after that I got a mail that I should log into the support chat again. I logged in, he told me that their supplier is now online and ready for trade (oh wonder!) but he told me that I should cancel the chargeback before the trade....Yeah ofc
I refused and told him that I will cancel the chargeback after I got the ISK otherwise the chargeback will stay online.
He agreed after 10 minutes and then we did the trade.
Never again...