Cake Boost - Dispute - Banned account - No VPN

[Falcon21]

I purchased an item level boost on BFA retail wow from Cakeboost which I found advertised on ownedcore. I paid for the boost to ilvl 450 as I was so far behind from taking a long break. I was quoted 4 days which I was happy with and advised all their boosters use a VPN to my GEO location.

On Day 2 I checked my account login history just to make sure everything was going smoothly and that the guy was logging on.

To my surprise when I checked it showed the booster had been logging in but not using a VPN correctly.

I’m based in Australia and play on an Oceanic server. Yet when I checked it showed the booster had been logging in from New York USA which is 15,491 km (9625.6 miles) from my location. (Screenshot attached.

I then confronted cake boost who said the following

“he used vpn in this i am sure, coz he lives in another country. There may be a technical problem, I will ask him. In any case, your account is safe, since you are playing on a us server and he used us vpn “

Cakeboost advised they would check with the booster and get back to me.

After a few hours cake boost came back with the following.

“These are problems with vpn, it connects to Australia but it automatically changes to USA for some reason. vpn - YouTube He did not notice this, apologizes. Trying to fix it. Blizzard has a division into EU and US region.”

“problem will be fixed for his next game, sorry for the incident
just a technical problem”

My boost was finished on the 11/04/2020 and I was relatively happy with the gear I got as I was able to play again.

I woke up the morning of the 13/04/2020 and noticed I was banned for 18 months and checked my email which I have attached.

I contacted blizzard Australia support to try talk my way out of this but advised it would not get unbanned as they have evidence that my account was logged into from several different locations around the world, on multiple occasions.

I then messaged cakeboost on discord who advised he had to wait for the manager.

I have now lost many high level characters on the account not just the one.

I feel cake boost were incredibly sloppy but not making sure their boosters VPN is working before logging into customers’ accounts. I feel like this is poor service and code of practice. I warn other people looking to buy a boost to look elsewhere.

I found their service very sloppy and no the way a company should be conducting business. Its not hard to check that your VPN is working correctly before logging into a customers account, You putting them at risk.

Screen shots below

Screenshot - b6e70e779cc152d429dc1bcc42054bff - Gyazo

Screenshot - 0170220f7db2db691b80d6c409f353b9 - Gyazo

Screenshot - 5c0e29c2b63e23c73735d8eb68f72dd6 - Gyazo

Screenshot - 574299ca5adff8d12e82ac4e8027f8c7 - Gyazo

https://gyazo.com/e0408214263eec1aa231593c720e1cad

https://gyazo.com/5339c009c03659daf400cb60a00f12d8

[CAKEBOOST]

Thank you for notifying! Discussing with the customer in the discord. Will update soon

[CAKEBOOST]

Since our booster didn't use correct VPN - we offering customer few options:
1. Full refund
2. Do the same order on new account

Screenshot - 8bc47756a641ab30e8fa7578f6e84e06 - Gyazo
Screenshot - c7f5f684d5123f0cd5de4378d42c1b36 - Gyazo
Screenshot - 66c7e285479f9e414b95a43b9811fa3d - Gyazo

But customer wants us to buy him new wow account and do the same order again - unfortunately - it's not possible.

Waiting for his reply and decision

[Falcon21]

Since our booster didn't use correct VPN - we offering customer few options:
1. Full refund
2. Do the same order on new account

Screenshot - 8bc47756a641ab30e8fa7578f6e84e06 - Gyazo
Screenshot - c7f5f684d5123f0cd5de4378d42c1b36 - Gyazo
Screenshot - 66c7e285479f9e414b95a43b9811fa3d - Gyazo

But customer wants us to buy him new wow account and do the same order again - unfortunately - it's not possible.

Waiting for his reply and decision

------------------------------------;---


Fine refund my money.



Even with a refund I'm at a massive loss.

The account is banned for 18 months and the vanilla account attached to it which took months Just to level.



I believe you should check and train your staff / boosters better. This incident shouldn't have happened in the first place. You employ careless and sloppy boosters who stuff up and take no ownership for their work.



You put members of Epic NPC and Ownedcore at risk with no regard at all. With actions like this you should not be allowed to continue operating.

[CAKEBOOST]

Screenshot - 3bfdc71d1c623dde5f8a772ddbad6cf7 - Gyazo
Refund completed

[Falcon21]

The Refund doesn't make up for how much I lost due to your sloppy boosting service.

You should be banned from advertising on here.