We had a staffmeeting about 1½ weeks ago where i brought the subject up and we agreed that we do not need any new mods at the time being. Also when DK was a mod and the hailey thing occured how bad did that make us look, or when edge was a mod and nearly costed us 2-3k USD. What i mean is that we have to concider carefully who we choose as mods, I test everyone in the sb quite often to see how they are, that being either me on an alt or me on the admin user.
There are a few that i see fit as being a mod atm, but i dont think that it is the time to get them on the team just now. Your helpdesk idea has been noted down tho