Sharing my Comcast experience.... Jesus... help me.

[CreativeXtent]

Well, i upgraded my business line to a 75/15 back in march 2014.

The line never got those speeds so i contacted them. They sent the same tech 6 times. he even told me he has no clue why the keep sending him when he puts in to elevate to a higher tech.

So.... it never gets fixed and then over 8 no call no shows from the next techs.

I call them again and i said what level tech needs to come. Then they tell me... Hey, we need to send the basic tech first.... i almost killed them.

Then that basic tech never showed again...

Then i decided to leave a snide remark on their service on their facebook in november 3rd.

the 3rd of december they ask me to PM them, so i did and this is what has fallowed.

ecember 9, 2014 3:20 pm

Hello,
Here is my address
**************************************





****** can you please provide me with the name listed on the account? ~Shantelle





yeah sure, *********.





************* do you have the account number available, the name provided does not appear on this account. ~Shantelle





#***************





I have &&&&&&&&&& as the name listed on the account, can you please confirm? ~Shantelle





its our company name, yes.





Well its BlazingFire Gaming





********** I am currently looking over the history and monitoring the signal. I will be following up with you tomorrow morning. ~Shantelle

December 9, 2014 6:17 pm

ok

December 10, 2014 2:19 pm

********* sorry for the delay I would like to schedule a service call for you to have a senior technician out to the location for review, I can see that we have been working along with the maintenance team as well. ~Shantelle





I would be available any day after 430pm or Wednesday 9am to 11am or 130pm to 3pm





******* I checked and for this week next week I was not able to find anything for you after 4:30pm. For Thursday we have 10-12pm available or Friday 8-10am, 10-12pm or 1-3pm. ~Shantelle

December 10, 2014 10:08 pm

i wont be able to be there for any of those times





We are now showing a tech time slot for Wednesday 17 arriving from 8-10 does that still work for you? Or did you want something sooner? - Francisco

December 11, 2014 8:16 am

That would be perfect

December 11, 2014 10:08 am

Ok great. If there is anything else you need, please let me know.

December 19, 2014 7:36 pm

They never showed up or called....

December 22, 2014 11:38 pm

*******, sorry for the delayed response. Are you still having issues at this time? PLease let me know so I can help. - Jamie

December 23, 2014 6:38 am

Sure am

December 24, 2014 7:54 am

A tech hasn't been out to work on the issue at all?-Sean

December 24, 2014 11:28 am

nope.

December 27, 2014 6:57 am

I can have someone out Monday 12/29 between 10 and 12pm. Is this ok?-Sean





I wont be there. I need Wednesday late or super early





Earliest Wednesday I have is between 8 and 10am. -Sean





That would be fine

December 28, 2014 2:41 am

Sorry I'm having some issues scheduling the appointment.

December 31, 2014 12:53 pm

Sooo did we ever get an appointment scheduled?

December 31, 2014 8:35 pm

My apologies, ******. The error was not able to be cleared in time. I can try to put something in for you on Friday. Are the same time frames applicable? - Craig

December 31, 2014 10:50 pm

i am available saturday.

January 1st, 7:05pm

Hi********,

I have you scheduled for Saturday 1/3/15 from 1pm-3pm. If you are not available during that timeframe, please let me know.

Thanks,
Shane





Sounds good





ok great, the service call is now scheduled. please let me know how it goes. --Shane





will do.





thanks

January 5th, 10:43am

So..... They never showed, never called... Nothing... This is getting bad...





And the last 2 days the net has been pure crap

Wednesday 10:35am

Hello?





getting 14/12 when i pay for 75/15 this is getting stupid....





the dns 75.75.75.75 is being crap 100% loss

12 hours ago

I am sorry for the frustrating experience and delayed response. Are you still in need of assistance?





If your issue has not yet been resolved will you please PM the account info? ~~Joyce~~





Yes, I still have the issues

a few seconds ago

so what to do.





i wrote on a post of yalls in November, i got contacted on the 9th of December. Now the 12th of Jan... and 2 no call no shows from the techs later.....

This shit sucks.....