Banned, but then unbanned.

[IcyBlueHell]

Blizzard banned 14 out of 14 bots I had running with VS at the core.

A few hours after the ban I created a ticket for each of the banned accounts stating that I was hacked.

Within an hour I receive responses for 2 accounts concluding they will not lift the ban -- these 2 accounts were my most recent (newest) bots.

This is the latest response from Customer Support:
Greetings,

Thank you for contacting us. An additional review of the action taken against the Diablo III account on [email protected] has been completed. We have confirmed our initial findings, and the account action will not be reversed or changed.

Actions are based on the violation's severity and take previous violations into consideration. This action was taken in accordance with the Terms of Use (Blizzard Entertainment:Blizzard Legal Documentation) and our Diablo III Policies (Diablo III Policies - Battle.net Support), which all players acknowledge and agree to before logging into the game.

We understand that these policies may seem harsh, but they are in place to ensure that every player is able to enjoy their time in Diablo III. Thank you for respecting our position.

Best Regards,
Game Master Osissquez
Blizzard Entertainment
Battle.net Support

Hours later I get another response for an older account that happens to have a phone number tied to it, they made me reset my password and unbanned my Diablo account, but now have it under a "suspended" state until I send in photo ID and copy of signed forms.

Greetings xxxxxxx,

The registered E-mail address associated to the Battle.net account, ([email protected]), has been compromised. To protect your privacy and security we have temporarily disabled the Diablo III license associated with this Battle.net Account.

Before you attempt to recover your account, we suggest that you take the following steps listed in this Knowledge Base article to secure your e-mail address, system and your account: Recovery and Security Information - Recovering a Compromised Battle.net Account - Battle.net Support

Once you have reviewed and followed the security steps, you must verify your identity as the registered account holder. There are two methods you can use to recover the Battle.net Account. You can contact Account & Technical Services by phone, or you can submit your form of identification through the support site.

Our contact information can be found at Support Contact Information - Battle.net Support.

We will contact you with further instructions once we have processed your account recovery documentation.

Regards,

Blizzard Entertainment
Diablo III Customer Support
Battle.net Support

Before the account can be reactivated, we need the Account Recovery Form (see below) for security purposes. A clear image of the account holder's government-issued identification must be included with the form to complete account recovery. School IDs will not be accepted.

Print and fill out the Account Recovery Form here: Battle.net Account Verification Form - Battle.net Support, and then return it to us via a support ticket: https://us.battle.net/support/en/ticket/submit.

http://i45.tinypic.com/qrbv5d.gif

I'm still awaiting responses for my other accounts.

[badboydiabl0]

For me when I log into the account and go to the forums in the bottom I have this:
Origination:


In-game Activity




Ban Type:


in-game activities that violate the Terms of Use.




Expires:


Sunday, July 15, 2012 5:16:21 PM PDT (in 2 days, 19 hours)




Ban Reason:


N/A

So I am not sure if they hit my accounts with a 3 day ban or if they are trolling me. I hope it's the prior rather than the latter.

[poissonorb]

Blizzard banned 14 out of 14 bots I had running with VS at the core.

A few hours after the ban I created a ticket for each of the banned accounts stating that I was hacked.

Within an hour I receive responses for 2 accounts concluding they will not lift the ban -- these 2 accounts were my most recent (newest) bots.



Hours later I get another response for an older account that happens to have a phone number tied to it, they made me reset my password and unbanned my Diablo account, but now have it under a "suspended" state until I send in photo ID and copy of signed forms.





http://i45.tinypic.com/qrbv5d.gif

I'm still awaiting responses for my other accounts.

care to paste your email? i'm willing to try as well. thanks!

[TehVoyager]

copy-pasting email is the worst idea you can come up with. just type up your own.

[xilverxurfer]

Just wondering what is the success rate of getting banned account unbanned?

I just got banned this morning on 1 account. I used it on different pc playing on different servers Americas, Euro and Asia. Perhaps that is not allowed?

I have submitted an appeal ticket and awaits for their verdict. Not sure if they can give it back to me.

[htnt7919]

For me when I log into the account and go to the forums in the bottom I have this:
Origination:


In-game Activity




Ban Type:


in-game activities that violate the Terms of Use.




Expires:


Sunday, July 15, 2012 5:16:21 PM PDT (in 2 days, 19 hours)




Ban Reason:


N/A

So I am not sure if they hit my accounts with a 3 day ban or if they are trolling me. I hope it's the prior rather than the latter.

where exactly do you check this ?

[Neretil]

And you created those bots with your real informations? All of them? If not then how do you want to reactivate from suspended status without a valid ID scan?
It still count as banned, this leads nowhere.