Paypal problems, please help

[Seductive]

I got a dispute from a chinese account buyer company claiming that they can't add a gamecard to the account. Anyway i got these two options while in resoloutioncenter.

"Issue a full refund to the buyer"
I guess this is like "i give up"

"I would like to end communication and escalate this dispute to a claim with PayPal"
I don't know what this means, when I read the "learn more" it says something about a 20 day timeframe.

"Disputes are subject to a 20 day timeframe. You or the buyer can escalate this dispute to a claim with PayPal within 20 calendar days of the date the dispute was opened. A dispute that is not escalated to a claim will automatically close and any funds that were being held will be available for withdrawal.

We encourage you to work with the buyer to resolve this issue as soon as possible. The buyer can escalate this claim at any time, but is less likely to do so if they feel that you are working with them towards an amicable resolution."

Does this mean if I choose this option I will receive the disputed money back? Or do I have to argue with paypal?

+rep for good helpers

cheers

[DustyGoblin]

The first is just that to give him a full refund. The second is if you escalate it to a claim you have to have proof that the buyer received whatever you sold them. If you do have proof they will refund your money.

[2dgreengiant]

well if u have sold the account (im assuming you have) legitly then you can escalate to a claim.

[DustyGoblin]

well if u have sold the account (im assuming you have) legitly then you can escalate to a claim.

Whether it was legitimate or not unless you have proof they actually received what they payed for they can just say they didn't receive it and you will likely lose your money.

[pur3fknpawah]

Your more then likely going to loose the money if you can't provide a tracking #. Sorry to be honest :\

[Anotherfox]

Write in the dispute section that goods were delivered via Digital Medium.

Paypal Terms & Conditions do NOT cover virtual goods such as Accounts (for the Buyer). This is because the buyer & seller have no way to prove delivery.

In essence 1st make a note saying

"Goods were delivered via Virtual Medium. Buyer is disputing as cannot add game time to the account"

Then escalate matter to Paypal and you're in the free and clear (Well once Paypal have ruled in your favour)