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You are now chatting with 'Lisa'
Your Issue ID for this chat is LTK69010790045X
Lisa: Welcome to the live chat support, Markus! Let me know how I can be of help while I go pulling up your order details (if you have filled the pre-chat survey). Although I may be talking to only 2-3 customers at the same time, you might expect slower than usual response at time due to server or network latency. Unless I am unqualified to help you, I will not disconnect this chat until your problem got resolved.
Markus: Hi. I ordered and on you site it says Instant Delivery, up to 5-10 minutes. I recieved an email saying that I was charged, yet its been almost an hour and I haven't recieved my gold yet. Why is this?
Lisa: One moment please, I will check for you.
Lisa: US <my server here> a teague 50g, right?
Markus: Yes ma'am
Lisa: Your order go through,but i should inform you that we are out of stock at the moment ,i have no idea when your order will be fulfilled ,but once we have gold in stock ,your order will be splitted automatically and you can expect to get your gold in batches.
Markus: Oh
Markus: Well, that is not exactly very good
Markus: Will I recieve compensation for you being out of stock, or am I just to wait?'
Markus: because I needed to get my mount next level
Markus: And then, if its in batches, how big will they most likely be each?
Lisa: You know we have offer the very low price for the gold ,so we can't give you the compensation.
Lisa: And for the amount ,you know it is delivered by our system machine ,at the minimum of 10g.
Markus: ya'll should have put a out of stock on site. I saw none, therefore I wass lead to believe I would have my gold by today...
Lisa: We will try our best to deliver the gold asap.
Markus: bleh. whatever. if I don't have in a week at least though, Im going to be a little bit mad.
Markus: *week at most
Markus: Because by then Ill have been higher than 40 level.
Markus: and havve no mount
Markus: *have
Lisa: The gold is in the great demand .
Lisa: We are asking for the more gold from our suppliers.
Markus: so, are you saying Ill might be waiting for about a month? because then Id be so ticked off.
Lisa: It never takes so long.
Markus: Well, what if never happens?
Lisa: Weeks ago, the Sino-US undersea cable was seriously damaged by an earthquake happened near Taiwan. Internet connection was suffocated during that time. As time pasts, the cable is almost fixed and the internet connection becomes expedite. Many of our suppliers can log in game smoothly and go back to farm.
However, there is a large amount of gold orders which were placed during this two weeks. We're glad to see that there are so many players trust us even we may have some difficulties in filling their needs. I am sure we have a good reputation in this market.
In response to our customers' loyalty, we are going to proceed the accumulated orders during this period first. We have enlarged our supplier group since these days therefore we are able to get more gold than before everyday. You can assume that your gold can be delivered in not a long time. I hope you can wait about 2 more days to see our progress. You may check our ETA of gold orders on our website to get a rough estimate time frame.
We do apologize for the inconvenience that we brought you. Your great patience will be highly appreciated.
Markus: nice macro
**** lots o macros, huh?