Well, I had been looking around for gold for my server, I usually use Swagvault who are great to me but they had no gold in stock.
Before I ordered I checked to see if they had any gold, and they had more than enough which is always a good thing.
I then ordered, recieved the phone call within 2 minutes, although it was a little odd - the lady kept asking me about my characters, like what classes, what gear etc, then she said thankyou and goodbye.
10 minutes later, guy appears in game and trades me the 2000 gold I ordered smoothly.
Obviously this is only the first experience I have had with them, but it was certainly a good one.