Greetings,
This email is to inform you that there has been a payment dispute filed against *********** for a recent paid character transfer. As a result, the character for which the payment was disputed has been temporarily disabled.
As a result of this dispute, funds paid for the transfer were withdrawn from Blizzard Entertainment in direct violation of the account's terms. This is known as a "chargeback."
The total withdrawn by this chargeback was: $25.00.
A full timeline for this chargeback is as follows:
12/14/2007 - The credit card was charged: $25.00 as a result of this character transfer.
1/11/2008 - The credit card company considered the dispute a success, thus creating a negative balance for the above mentioned account.
Please review the World of Warcraft Terms of Use at (
WoW -> Legal -> Terms of Use), which was agreed to upon establishment of the account in question. Section 1, Paragraph C states that you agree to pay all charges to your Account, including applicable taxes, in accordance with billing terms for access to the Service that are in effect at the time that the fee or charge becomes payable. Furthermore, if your charge is returned to Blizzard Entertainment for any reason, Blizzard Entertainment reserves the right, in its sole discretion, to suspend or terminate your access and your Account, as well as terminating this Agreement and all of Blizzard Entertainment's obligations hereunder.
The account is now considered by Blizzard to have a negative balance, and the character will be unavailable for play until any and ALL outstanding balances have been repaid to Blizzard. These funds can only be repaid via a United States money order for the full and EXACT amount of the disputed funds: $25.00.
This money order must be made out to "Blizzard Entertainment" and MUST clearly list the World of Warcraft account name in question: "***********". Also please include the Transaction ID: "EPBAIY".
It should be mailed to this address:
ATTN: Billing & Account Services
Blizzard Entertainment
P. O. Box 18979
Irvine, CA 92623
Once the money order is received and processed, Blizzard will unlock the character for play again, provided these instructions have been followed.
This process to unlock the character is offered with this email considered as a final warning: ***Any subsequent payment disputes will result in a permanent closure of the account for repeated breach of the Terms of Use. ***
Unless the above process is followed to get the money order to Blizzard, the World of Warcraft character in question will remain indefinitely unplayable. Please do not reply to this email, as you will receive no further response. Be aware that Blizzard Billing representatives will NOT be able to provide any alternatives or expedite this process in any way.
Thank you for your understanding.
Regards,
Blizzard Billing & Account Services
Blizzard Technical Support