Dear X
The status of your Customer Support ticket # has changed to "Answered."
You can view your ticket details or check its status by clicking the link below:
<http://eu.battle.net/support/ticket/thread/>
If you can’t click the link above, copy and paste the entire URL into your browser.
This is the latest response from Customer Support:
Hail and Well Met, *bows*
Thank you for contacting Blizzard Entertainment regarding this. I apologize for the wait, we are experiencing a larger than normal ticket volume. I had a chance to go over the issue here and I think I can help. ^_^
However, in order for us to change the name we will need you to call our customer support in order for you to change the name on the account. We do this so that way we can verify over the phone and online that what you are requesting is confirmed by you over the phone.
If you find you need any further assistance, you can hit reply to this message or use our Support Site by logging into your Battle.net account and selecting the “Support” option at the top of the page. We investigate all reports received through this system, 24 hours a day 7 days a week. Have a wonderful evening!
Also don't forget to check out our tutorial videos here!
<<http://www.youtube.com/user/BlizzardTutorial>>
Thank you for your time and patience here. I hope your adventures are half as epic as your loots *wink*
Kind Regards,
Customer Services
Blizzard Entertainment
Battle.net Support <http://www.battle.net/support>