Strange email from blizz

[0bsolete]

Hey, earlier today I switched the email on an account and recieved an email from blizz and I'm not sure what to do about it.

Hello Richie,

Thank you for contacting us in regards to your World of Warcraft account.

For your convenience, we will relinquish the answer to the secret question pending proper account verification. Please reply from your account's registered email address with the information in the following fields:

*REQUIRED FIELDS - Incomplete forms may not be processed.

*Account (Login) Name:

*First and Last Name:

*Registered Address-
Street Address:
City:
State:
Zip Code:

*World of Warcraft Classic Authentication Code (CD Key):

World of Warcraft: The Burning Crusade Expansion Key [if applicable]:

Three Highest Characters on Account-
1)
2)
3)

*One of the following methods of payment:

1) Last used Game Card Number:

2) First four and Last four digits of Credit Card: ***DO NOT SEND COMPLETE NUMBER***
Expiration Date:

3) PayPal Billing Agreement ID: **Only if PayPal is the current subscription method**

4) PhoneBill Billing Telephone Number: **Only if PhoneBill is the current subscription method**

Should our records differ from the above information, we may require further verification to process your request.

For other account related issues, Billing representatives are on hand to take your call Monday through Friday between 8am and 8pm Pacific Time, at 1-800-59-BLIZZARD (800-592-5499). Customers in Australia should call 1-800-041-378.

** NOTE: For security purposes, Billing & Account Services cannot modify accounts via email.**
*{1844-16463}*
Regards,

Ted
Billing & Account Services Representative
Blizzard Entertainment
[email protected]

Any chance I can get any assistance here?

[tatortotts]

1st) If it's your account, do all that if you asked to have your SQ/A back
2nd) If it's not your account, don't respond.

-Tator

[abaraikenshi]

Its a scam, theres no reason why they need the 3 highest characters on your account, nor would they ask for that stuff in an email, and to top it off, I doubt it would be an email from

[email protected]

it would be [email protected] if I'm not mistaken, plus if you were just switching emails then I don't see why that would send that to recover your SQ/A, I think its a scam personally, if you want to recover your SQ/A its better off to do it over the phone,

[0bsolete]

Its a scam, theres no reason why they need the 3 highest characters on your account, nor would they ask for that stuff in an email, and to top it off, I doubt it would be an email from

[email protected]

it would be [email protected] if I'm not mistaken, plus if you were just switching emails then I don't see why that would send that to recover your SQ/A, I think its a scam personally, if you want to recover your SQ/A its better off to do it over the phone,

Thats what I thought as well initially but I did actually speak to a blizzard representative named Ted regarding said account, and I had created the email address for this account and this account alone.

Edit: Is there any way to test out the SQ/A? The answer I used earlier today worked and I would like to double check and make sure it works now. I just need something that will use the SQ/A to verify it.

[[Soul Eater]]

This is real.

[Verye]

Is this US or EU?

[runemaster]

Regardless if this is real or fake, ask blizzard for another email hehe.

if it really is them, they will send it again, if not, you got a real blizz letter.

[Verye]

Just got confirmation from a US senior GM. This is a new method Blizzard is doing, for retrieving the SQA.

Source: World of Warcraft - English (NA) Forums -> Possible fraud scam emailed to me?

Have you called or emailed them recently, asking for the SQA? If so, that's why the email was sent.

Anyway, before, you would pretty much HAVE to send in ID to retrieve the SQA, for US. Now, if you have the last 4 numbers of the credit card, and both CD-keys, and the first and last name, you can get it through email. Presumably, you could also get it over the phone if you supply this information.

If you do not have the last 4 digits of the CC, or the CD-keys, then you will have to send in ID.

[Marauding Master]

Just got confirmation from a US senior GM. This is a new method Blizzard is doing, for retrieving the SQA.

Source: World of Warcraft - English (NA) Forums -> Possible fraud scam emailed to me?

Have you called or emailed them recently, asking for the SQA? If so, that's why the email was sent.

Anyway, before, you would pretty much HAVE to send in ID to retrieve the SQA, for US. Now, if you have the last 4 numbers of the credit card, and both CD-keys, and the first and last name, you can get it through email. Presumably, you could also get it over the phone if you supply this information.

If you do not have the last 4 digits of the CC, or the CD-keys, then you will have to send in ID.

Edit your topic, this seems like a big change. And quite honestly, looked very fake.

[redgame]

total scaaaaaaaaaaaaaam!

[Verye]

total scaaaaaaaaaaaaaam!

...

Try reading through the thread.


Also, MM, they only send this if you contact them, requesting the answer to your secret question. So, they'd only send it to you after you contacted them first.