Funcom's customer service is awful. Their petition system has been broken since beta, they have very few GMs, and most of their current GMs do not even know about their own policies which they are trying to enforce. Hell, many of them don't even know much about the game. And, to top all that off, almost all of them are unprofessional. As shown below, a GM actually took 15 minutes out of his day to teleport to a group of players saying how he's a member of Anonymous (looks like they may forgive but this one forgets) and giving his personal opinion on some guild's status and actions. Hardly something a Funcom employee should be doing.
It's not so much Funcom's lack of employees, though, it's the quality of the current employees.
Take a look at these convos:
This GM admits that he's a 4channer and says that many other GMs are, too. Not to mention that he's telling a bunch of people not to PvP on a PvP server. Funcom manager Famine had to clear up his "mistake" on the forums by saying that he used "poor word choice".
(Below, this is word-for-word exactly what he says.)Originally Posted by GM Zedekiah
I know it's long, but you should read it. I mean, just look at how the guy talks. It's like they hired some random 18-year-old off the streets and told him to police a game. He doesn't use punctuation, he doesn't spell anything right, he doesn't use grammar...he's talking like a "gangsta". And to top that all off, once again, a GM is telling people not to camp other players on a PvP server, even though Funcom says it's allowed. Apparently 50% of GMs didn't get that memo. Then, after explaining this, he goes on a nice little explanation on what you can't say to people.Originally Posted by GM Zedekiah
These are only 2 examples, but I've seen 6+ more screenshots like these. I unfortunately cannot find them at the moment, but still, these 2 should get the point across.
Age of Conan GMs are highly unprofessional. Their petition system is broken, they don't have many GMs, almost all of the current GMs are horrible, and their customer service department is overall just awful.
I tried to send in a petition via email, and after sending it, I was told to send it to another email. Fair enough. So, I send it there, and get an autoreply. It said I should be getting a live response soon. So I wait about 5 days and finally I see an email from a real GM.
So, I open it up and...it's another auto-reply, just this one's a bit more detailed. Jesus, so I get an auto-reply and then wait 5 more days for another auto-reply.
It said to reply to that email if it does not help you. I did, and I'm expecting many more auto-replies before I actually talk to a real person, who will most likely say they can't help me because GMs have no power.