Hello asieni
First of all, neither I nor the GGLoader employees, no one has ever scammed anyone in their entire history, we have a 100% ironclad positive reputation for that, we have been operating on the market since 2017 and most of the authoritative people know our name, including some of the users like Annaisha of the Ownedcore forum itself, so don't worry.
I express my condolences to you in connection with your financial situation. I ask you to stop blackmails us in order to receive funds from us for various reasons you have announced.
I want to start with the story of what is happening to this person.
This user
asieni bought combat routines from us and used them in several classes. We answered very politely and helped him with everything and solve all his incoming questions and difficulties through a remote desktop.
Imgur: The magic of the Internet
Time passes, then this person turns to us with a request for a refund because he does not have enough savings due to the fact that his video card is broken, also he familiarized himself with the refund policy, as he said, there is no other reason at the moment except his financial problems. There are no complaints about the product, no unsolved problems, and so on.
Imgur: The magic of the Internet
We offered to freeze the time of his subscription until his financial situation returns to normal, e.g. on demand. As the result, this situation returned to normal on the same day, and on the same day this person continued to fully use our service and play in a new class with new combat routine, and even after he bought the transfer to use on another class our service and one more month of our subscription, this is 24 euro his screenshot. After some time, this person turns to us with a compelling demand to refund the cost in the amount of 75 euros, this time he has a reason that he did not like/did not fit purchase as he wrote himself.
Imgur: The magic of the Internet
Then this person vaguely announced some of his issues. Further, I had to pull out several times asking questions to clarify the specifics of his claim, in order to either fix the issues, or give a detailed answer what is wrong with this person as a user. Most of his complaints were described vague and lacking in specificity and meaning. So I got almost 0 viable answers about that.
Imgur: The magic of the Internet
Imgur: The magic of the Internet
We have a lot of users playing on those profiles that this person used, and we have not received such complaints as exactly this person. In any case, I have already written to him wherever possible detailed answers to his complaint, for example
here.
So back in the history, we again refused requested refund from this person because, as with the previous reason, this reason as well is not covered by our refund policy. And then he again asked about the refund of 75 euros, I replied that he can read the refund policy.
https://imgur.com/xrteK3B
It was after this message that this person began to throw dirt at us and write slander about us.
https://imgur.com/jrP1Kau
https://imgur.com/GZkZGuV
https://imgur.com/mQJBr6V
Also apparently somewhere in this time interval, this person removed me from Discord, referring to the fact that we removed him from discord and friends. Robin sent him a Discord invite at very begging, that invite was 1 day long, if you don't use the url it expires and you can't join/use it until you request a new one again.
https://imgur.com/TGsMVPE
I will now give one example from his complaint with our answer.
https://imgur.com/KG46khK
Also we will get from the past, from his second request for a refund, the issue for the claim - AddOnSkins.
https://imgur.com/N77V8g8
https://imgur.com/8qymxds
Now let's go back deep to the past, at very begin, and we will find his words about that addon.
https://imgur.com/In7iPsU
Look at the dates, I just want to show by this how meticulously the person was looking for problems in order to come up with reasons for receiving a refund and, accordingly, as soon as this was not done, it was published on the forums incl. elitepvpers. And this person began to breed dirt in our sales threads, in the end we realized that it was a provocation or trolling who calls it whatever he wants, we understood this because as soon as you answer with a detailed answer, this person will immediately write a bunch of other vague claims, and every of his messages contains his words that he needs refund his money, this is already blackmailing us.
http://prntscr.com/10qe5lg
http://prntscr.com/10qe6w5
http://prntscr.com/10qe79m
So, here is full url to these messages
https://www.elitepvpers.com/forum/wo...l#post38658306
I want to draw your attention to the fact that it was 75 euros that the cost of refund was always mentioned, and in the complaint about Ownedcore this person indicated 99 euros, but in fact 75 euros was always mentioned by this person, and this person has still active account and he can use purchase with no problem, here is proof.
https://imgur.com/oTF0IZX
So, what do we have at the result?
- This person has received all his purchases with all related staff and I assume he is still using it.
- This person contacted us for the first time with a request for a refund. He was refused. At that time, the product and services were without complaints and issues as confirmed by chat logs.
- This person contacted us for the second time with a request for a refund. He was refused. At that time, the person began to look for issues and trying to put pressure by using them to get a refund for the reason that he did not like or did not fit purchase.
- This person contacted us for the 3th time with a request for a refund. He was refused. No reason for refund, just a question.
- After that, this person began to throw dirt at us through each message as a review of nonsense his issues, every of his messages contains his words that he needs refund his money, this is already blackmailing us and we stopped respond.
- After that, this person began to throw false scam reports here.
Why not just give him back the money?
Because this is not in line with our refund policy. Our refund policy is posted on the site and on the Ownedcore threads in accordance with the rules of the trade section. Here is
https://ggloader.com/info#refund-policy. Like I already responded to this person: when you buy a pizza, eat it fully, and then say it isn't tasty and want a refund, will you be given a refund? I doubt, same here but with blackmailing on us.
Do we have any our fault?
No, we don't have. All purchases and services with the necessary information were provided to the buyer in full. His account is still active and he can use purchase with no problem.
So what happened about the scam?
Neither I nor the GGLoader employees, no one has ever scammed anyone, just here is a person really wants to get a refund and makes every effort to this through different methods and ways, mostly focused on hitting our reputation by finding issues that seem legitimate and viable to be able to talk about, but as I already answered to this person, negative reviews and blackmailing us will not affect the refund since his subject is not covered by our refund policy.