Step 1: Right click on the contact you are speaking with> View Profile to see the Real Skype Name as shown below.
Step 2: The Real Skype Name of the contact would be shown in the highlighted area like below
*its important to check that they don't come with extra "." + "," or any other symbol at the end of it!*
Step 3: Kindly ensure that all the highlighted areas as shown below are being provided in your Screenshots.
NOTE: Kindly use Imgur: The most awesome images on the Internet or any other hosting websites to upload and post your screenshots.